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Skills

  • Microservices architecture design
  • Organization
  • Customer Engagement Improvement
  • Problem resolution
  • Agile Methodology Implementation
  • Budget Management & Cost Control
  • Continuous Integration (CI) & Continuous Delivery (CD)
  • Backend & Frontend Development Performance Optimization
  • Supervision
  • Cross-functional team leadership

Work Experiences

  • Conducted root cause analysis on a critical system failure.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Used a thorough understanding of company policies to deliver framework services efficiently.
  • Achieved a 64% higher product satisfaction score.
  • Completed within 6 months.
  • Achieved successful project scaling.
  • Architected a robust microservices framework enabling seamless integration with third-party tools, driving up operational efficiency by 41%.
  • Conducted root cause analysis on a critical system failure, presenting recommendations that led to future service outages being reduced by 66%.
  • Identified potential process sales and cross-selling opportunities during the delivery of support services.
  • Achieved 7 iterative improvements.

Summaries

  • Subject matter expert on QuickBooks with exceptional skills and knowledge in process improvement.
  • Digital Solution Development Team Lead is a multi-talented Digital Solution Development Team Lead who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Consistently delivered 69% under budget.
  • Boosted customer engagement by 17%.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Accomplished in managing and executing multi-million-dollar digital solutions, consistently delivering 41% under budget with tangible user engagement increases.
  • Delivered cutting-edge solutions.
  • Delivered projects 56% faster.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced incident response times by 53% and streamlined workflow management by integrating Power BI across multiple teams.
  • Mentored junior developers on QuickBooks, resulting in 65% increased competency and 21% faster onboarding.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Generated data-driven reports for upper management that showcased category, leading to a 64% improvement in strategic decision outcomes.
  • Designed and spearheaded the implementation of a microservices architecture that led to a 29% increase in software scalability and maintainability.
  • Consolidated multiple outdated systems into a single, unified digital platform, reducing operational costs by $11 and increasing productivity by 80%.
  • Deployed machine learning algorithms to initiative, enhancing predictive accuracy by 85% and driving down operational risks by 25%.
  • Implemented data security protocols for Salesforce, achieving compliance with framework and reducing breach risk by 72%.
  • Resolved product issue through consumer testing.
  • Devised and rolled out new API integrations for Asana, enhancing interoperability across 5 systems and cutting integration-related support issues by 62%.

Affiliations

  • American Society of Safety Professionals
  • Open Web Application Security Project (OWASP) – Active participant in discussions focusing on ServiceNow security best practices.
  • National Association of Social Workers
  • Scrum Alliance – Certified ScrumMaster (CSM) and active participant in the Midwest Agile/Scrum meetups.
  • Continuous Delivery Foundation (CDF) – Member, contributed to best practice guidelines around implementing CI/CD pipelines.
  • Cloud Native Computing Foundation (CNCF) – Contributor to discussions on microservices design for cloud infrastructure.
  • Java User Group (JUG) – Hosted coding bootcamps on software architecture best practices and technical debt reduction.
  • Agile Alliance – Attendee of 2024 Global Scrum Gatherings and contributor to risk assessment discussions.
  • Linux Foundation – Active member in DevOps and Open Source Automation working groups.
  • Association of Change Management Professionals (ACMP) – Attended change management workshops and implemented strategies in Workday.

Certifications

  • Microsoft Certified: Azure Solutions Architect Expert 2018
  • Lean Six Sigma Green Belt Beacon Labs
  • Certified User Experience Professional (CUXP) – Beacon Labs
  • CompTIA Network+
  • Professional Scrum Master (PSM) - Summit Group
  • Salesforce Certified Technical Architect – method
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Google Cloud Certified Professional DevOps Engineer - Google
  • Certified Agile Leadership (CAL) - Summit Group

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