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Skills

  • Compliance with workplace safety standards
  • Engine and exhaust system repair
  • Electrical systems diagnostics
  • Budgets
  • Forklift safety
  • Relationship development
  • Automotive diagnostics
  • MS Office
  • Hydraulic tool use
  • Data-Driven Problem Solving

Work Experiences

  • Completed cross-functional collaboration using Asana, which increased daily productivity and streamlined repairs.
  • Customized exhaust systems for performance vehicles, enhancing horsepower and torque, and improving exhaust sound for 2 customers.
  • Chaired cross-functional team meetings.
  • Boosted customer service response time.
  • Oversaw the delivery of method project by initiative team, which resulted in program.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Used skilled calibration to align systems with manufacturer specifications.
  • Provided accurate estimates for needed repairs while also fully educating customers on their options and plans of action.
  • Communicated technical details to customers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Adept at customizing exhaust systems.
  • Achieved a 79% reduction in braking-related customer issues.
  • Achieved a 65% first-time fix rate.
  • Contributed to a 55% increase in repair efficiency.
  • Accomplished Journeyman Automotive Technician specializing in preventative maintenance for fleets exceeding 18 vehicles, reducing unscheduled downtimes and breakdown incidents by 33%.
  • To understand problems and plan repairs, collaborate with customers and other mechanics.
  • Inspections, cost estimates, and customer relationships are all skills I have.
  • Accomplished in handling complex engine repairs, including fuel systems, ignition, and HVAC components. Successfully reduced customer complaints related to repair quality and performance by 30%.
  • Adept at customizing vehicle modifications.
  • Adept at sourcing cost-effective parts.

Accomplishments

  • Introduced a new HVAC system maintenance protocol that reduced recurring climate control issues by 70%, improving overall customer satisfaction.
  • Optimized exhaust system repairs, cutting downtime for performance vehicles by an average of 3 hours per vehicle.
  • Collaborated with suppliers to reduce parts backorder times, resulting in a stock availability increase of 30% in the past year.
  • Improved tire installation speed and accuracy by 44% using advanced balancing and alignment techniques, resulting in decreased customer wait times.
  • Trained and mentored a team of 4 apprentice technicians, improving overall shop productivity by 47% over one year.
  • Used Microsoft Excel to streamline inventory reporting and analysis, reducing administrative hours by 69% and increasing accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged expertise in HVAC systems to identify and rectify improper A/C coolant usage, reducing recurring issues by 58%.
  • Executed over 18 engine rebuilds per month with zero returns for workmanship issues due to precise adherence to OEM specifications.
  • Increased repeat business and customer retention rates by 57% through strong customer relationships and effective communication of vehicle maintenance needs.

Affiliations

  • American Welding Society (AWS) - Holds certifications relevant to advanced exhaust system customization and repair techniques.
  • National Institute for Automotive Refinishing and Painting (NIARP) - Completed advanced courses related to automotive bodywork and finishing techniques.
  • Mobile Air Conditioning Society (MACS) - Active member, ensuring up-to-date practices and certifications in vehicle HVAC systems.
  • Certified Heavy-Duty Truck Repair Specialist Association - Member, with specific certifications in heavy-duty transmission rebuilds.
  • Advanced Emissions Professionals Group - Member, collaborating with peers to develop strategies for compliant and efficient emission testing.
  • National Wheel and Rim Association (NWRA) - Engaged in continual learning around advanced suspension systems and wheel safety protocols.
  • Automotive Training Managers Council (ATMC) - Completed specialized courses in emerging automotive technologies through the council’s training modules.
  • Freemason
  • Certified Master Technician Training Program - Earned CPA in specialized auto repairs and regularly mentor apprentices.
  • Fleet Maintenance Professional Association (FMPA) - Involved in workshops to develop optimized fleet maintenance schedules and strategies.

Certifications

  • Project Management Professional (PMP)
  • Audi Academy Certified Technician
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Brake and Lamp Adjuster Certification (Bureau of Automotive Repair)
  • Microsoft Certified Systems Engineer (MCSE)
  • GM (General Motors) Mark of Excellence Certification
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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