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Skills

  • Supply orders
  • Team collaboration
  • Customer relationship development
  • Market trend analysis
  • Time management and prioritization
  • Handling large volume of walk-in clients
  • Employee training and onboarding
  • Attention to detail
  • Report generation
  • Improving customer satisfaction

Work Experiences

  • Identified specific replacement parts to meet customers' needs and confidently made accurate recommendations.
  • Had a thorough understanding of common HubSpot problems and how to fix them.
  • Placed orders with various distributors to meet demand.
  • Looked for flaws in the parts and replaced any that were damaged with new ones.
  • Achieved results over 2015.
  • Achieved a 38% improvement in customer satisfaction.
  • Collaborated with the advertising department to promote key brands, increasing overall brand awareness by 76% in Phoenix.
  • Coordinated large-scale inventory audits, reducing discrepancies by $13 worth of lost or miscounted parts.
  • Coordinated large-scale inventory audits.
  • Achieved a score of 80%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Parts Salesman who has a track record of consistently exceeding sales targets.
  • Motivated and encouraging leader with 6 years of experience leading and motivating sales and service teams.
  • Excellent management, planning, and problem-solving skills.
  • Professional in retail sales with experience in product placement and merchandising.
  • In high-volume, demanding environments, multitasks to provide personalized service to customers.
  • Meets productivity, sales, and customer service goals in a timely and accurate manner.
  • Experience with inventory management and merchandising.
  • Friendly and professional demeanor with a long history of positive customer feedback.
  • Parts Sales Associate with sales, service, and compliance experience.

Accomplishments

  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Improved monthly sales by 14%.
  • Won “Retail Sales Associate of the Month” Award in system.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Advised
  • Initiated
  • Documented
  • Consulted
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Won

Affiliations

  • Society of Women Engineers
  • Lions Club
  • National Independent Automobile Dealers Association (NIADA)
  • National Truck Equipment Association (NTEA)
  • Society of Automotive Engineers (SAE) International
  • Inventory Management Association of Austin
  • Freemason
  • Rotary International
  • Association of General Customer Service Specialists
  • American Marketing Association

Certifications

  • Certified Warehouse Management Professional - program
  • CompTIA Security+
  • Certified Master Truck Parts Specialist - metric
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Advanced Customer Service Strategies Certification - metric
  • Certified Parts Buyer - category
  • Salesforce

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