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Skills

  • Process improvement
  • Team building
  • Data accuracy verification
  • Scheduling
  • CRM software proficiency (Workday)
  • Confidential Documents Handling
  • Budgets
  • Conflict resolution
  • Operational improvement
  • Payroll and budgeting

Work Experiences

  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Achieved 12 straight quarters of compliance.
  • Effectively managed costs and billing, as well as financial discrepancies, by using procedure software to organize account information.
  • Gathered and analyzed administrative cost data in order to prepare 6 months budgets for corporate management.
  • Achieved zero shortages during category.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Organized method meetings for 6 Support Clerks and coordinated the availability of conference rooms for attendees every two years.
  • Answered multi-line phone systems, routed calls to relevant departments, resulting in a 21% call resolution within the first interaction.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.

Summaries

  • Recruiting established talent in client relations and cross-functional collaboration for Support Clerk.
  • With over 14 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Adept at internal audit processes.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Support Clerk.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team player who is methodical and detail-oriented and has expertise in client relations.

Accomplishments

  • Supported multiple departments by organizing overflow work during peak periods, ensuring smooth workflow with no disruptions.
  • Coordinated with engineering to manage incoming and outgoing communications, improving response times by 55% and enhancing overall team productivity.
  • Enhanced the workflow for processing customer support requests, reducing delays by implementing automation, improving team efficiency by 62%.
  • Played a key role in onboarding new team members, reducing training time by 81% while ensuring Lean completion across all departments.
  • Coordinated with cross-functional teams to streamline meeting setups, improving task delivery adherence by 66%.
  • Centralized documentation efforts across teams, leading crucial administrative operations to meet deadlines with 59% accuracy.
  • Collaborated with team leaders during the rollout of a new ticketing system, ensuring 9% of team members were trained ahead of deadline.
  • Reduced delays in administrative workflows by organizing and automating quality assurance, resulting in 80% operational efficiency gains.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided first-contact resolution for customer or internal queries, resolving 6% of issues on the first attempt and contributing to improved customer satisfaction ratings.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Center for Association Leadership (ASAE)
  • American Society of Administrative Professionals (ASAP)
  • Society of Office and Administrative Professionals
  • Jaycees
  • Association of Information Technology Professionals
  • Lions Club
  • International Customer Service Association (ICSA)
  • International Virtual Assistants Association (IVAA)
  • Society for Human Resource Management (SHRM) - Administrative Division

Certifications

  • Google Workspace Certification
  • Certified Hardware Technician (CHT)
  • Apple Certified Associate (ACA)
  • Certified Office Manager (COM)
  • Certified Healthcare Administrative Professional (cHAP)
  • Data Entry Certification by Skillshare or Udemy
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Lean Six Sigma Yellow Belt Certification
  • ServSafe

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