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Skills

  • Table clearing
  • Data Management
  • Interpersonal and written communication
  • Process improvement
  • Timely food delivery
  • Continuous process improvement
  • Menu memorization
  • Dining room cleanliness
  • Recipes and menu planning
  • Staff supervision

Work Experiences

  • In a busy and crowded bar, I am able to effectively manage the needs of customers.
  • Actively promoted seasonal menu items.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Double-checked the data's accuracy and integrity.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Committed and hardworking food service manager with 3 years of experience managing food service in the Food and Beverage.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Design and development of successful initiative embedded software applications in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Food and Beverage Attendant with more than 8 years of experience in food service and progressive leadership.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.

Accomplishments

  • Handled high-volume service efficiently during peak times, serving up to 7 customers per shift with minimal delays.
  • Developed and maintained excellent communication between front-of-house and kitchen staff, reducing meal delivery errors by 49% and improving overall service time.
  • Collaborated with team of 12 in the development of metric.
  • Executed front-of-house strategy during high-traffic weekends, reducing wait times by 66% and improving customer flow.
  • Reorganized seating and table rotation procedures, enhancing table turnover by 66%, resulting in an increased number of seated guests per hour.
  • Improved event setup timing by 23% through better coordination and advance prep work, enhancing overall service efficiency.
  • Optimized beverage inventory control, saving 44% on wasted product and ensuring top wines were always available for guest enjoyment.
  • Helped boost sales of daily and weekly specials by 55%, contributing to cross-selling efforts and increasing overall check averages.
  • Led a team to execute event setup and breakdown for functions with 5 guests, ensuring no delays and a seamless dining experience.
  • Collaborated in the rollout of a 'farm-to-table' initiative, promoting local produce which saw a 80% growth in guest interest and participation.

Affiliations

  • Global Food Safety Initiative (GFSI)
  • Rotary International
  • American Society of Safety Professionals
  • Society of Women Engineers
  • ServSafe Food Handler Certification
  • Certified Food & Beverage Executive (CFBE)
  • Food Processing Suppliers Association (FPSA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • American Medical Informatics Association
  • National Association of College & University Food Services (NACUFS)

Certifications

  • Beverage Alcohol Management (BAM) Certification by TIPS
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Responsible Service of Alcohol (RSA) by Washington
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Handlers Card by Oregon
  • Food Safety Manager Certification by Colorado
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate of Excellence in Food Hygiene Management by Harbor & Co.

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