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Skills

  • Presentation skills
  • Process Cuisine knowledge
  • Conflict resolution
  • Forecasting and planning
  • Customer complaint resolution
  • Cash handling expert
  • Prioritizing
  • Guest seating arrangements
  • Customer service excellence
  • Product stocking

Work Experiences

  • Placed advertising signs and displays on shelves, counters, and tables.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 11 tables per shift.
  • Maintained a professional relationship with union officials that was appropriate.
  • Bussed, cleaned, and set 9 tables to ensure quick turnover and increase the number of covers every 18 months.
  • Was in charge of loading customer bags into cars.
  • Kept my prices competitive and met my sales goals.
  • Provided excellent service by creating a warm and welcoming environment.
  • Followed the manufacturer's specifications and instructions when operating the dishwashing machine.
  • Was in charge of handling money, balancing tills, processing credit card payment batches, and preparing bank deposits while maintaining accuracy of 16%.
  • Baked breads, cookies, and other bakery items after proofing the dough.

Summaries

  • Food and wine pairing is something she excels at.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Experienced meat and deli department associate with over 15 years of experience.
  • Proficient in the use of method and procedure kitchen equipment.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • Experienced Food Attendant food service professional with attention to detail.

Accomplishments

  • Increased beverage sales by 70% through customized wine pairings, contributing to improved overall guest satisfaction.
  • Enforced health and safety regulations within food preparation areas, resulting in an Outstanding Service Award for food quality standards.
  • Extended hospitality and personalized recommendations to guests, contributing to a 41% growth in positive online reviews.
  • Conducted routine inventory checks, maintaining stock levels and cutting food waste by 22% over three years.
  • Developed strong rapport with regular guests, resulting in a 39% rise in repeat patronage and loyalty within the past year.
  • Optimized tray assembly process, reducing service time by method per table and improving order accuracy across all shifts.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in program.
  • Provided seamless food service by adapting quickly in fast-paced environments, contributing to team success in meeting tight deadlines.
  • Trained 7 new hires in operational and safety standards, significantly expediting their onboarding process by 75%.
  • Promoted customer satisfaction by ensuring plate presentation and portioning adhered to restaurant standards, leading to a 41% decline in complaints.

Affiliations

  • Participant in Lean Kitchen Operations Management Program
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Active Participant in Food Service Apprenticeship at procedure
  • Association for Computing Machinery
  • Member, Vegan Culinary Association
  • International Foodservice Executives Association (IFSEA)
  • National Association of Social Workers
  • Project Management Institute

Certifications

  • OSHA Safety for Food Handlers
  • COVID-19 Food Safety Compliance Certificate
  • TIPS (Training for Intervention Procedures) Certification
  • Certified Hospitality Supervisor (CHS)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Advanced People Skills for Hospitality by Summit Group
  • Food Defense Supervisor Training
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional - Food Safety (CP-FS) by process

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