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Skills

  • Product launch support
  • Inventory control procedures
  • Display design
  • Stakeholder management
  • Business operations
  • Excellent multi-tasker
  • Calendaring
  • Filing
  • Promotional support
  • Interpersonal communication

Work Experiences

  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • All kitchen staff was hired and managed by me.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Entered customer interaction details into Power BI to track requests, document problems, and record solutions offered.
  • Alerted management after spotting potential shoplifters.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Customers were notified of upcoming sales events and promotions.
  • Plan and designate shifts and hours for 8 employees' schedules.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.

Summaries

  • Dedicated and detail-oriented Member Service Specialist with multitasking, follow-through, and problem-solving experience gained during 5 years in customer service and support.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Member Service Specialist is a multi-talented Member Service Specialist who is consistently rewarded for planning and operational improvements.
  • Exceptional budget management resulted in a savings of 7% in 18 months.
  • Efficient Member Service Specialist with over 2 years of experience in method and category service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Great phone skills and method talents have a proven track record of increasing productivity and customer satisfaction.
  • Increased client satisfaction, retention, and referrals by completing Member Service Specialist with 4 years of experience.
  • With extensive experience in the method industry, I am a knowledgeable and dedicated customer service professional.
  • Dedicated to exceeding expectations and leading the team to success.
  • Customer Service Representative with experience working in a variety of category and customer service environments.

Accomplishments

  • Authored and maintained help desk documentation that boosted newcomer onboarding efficiency, reducing onboarding time by 55%.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Trained and mentored new team members, leading to improved national performance rankings within the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a system upgrade that reduced response time to member service requests by 67%, improving overall satisfaction.
  • Spearheaded troubleshooting improvements, reducing average technical issue resolution time by 76%.
  • Collaborated with team of 15 in the development of metric.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Helped streamline the member onboarding journey, contributing to a 20% increase in initial member satisfaction scores.

Affiliations

  • Society for Human Resource Management (SHRM) - Affiliate Member
  • Direct Marketing Association (DMA) Customer Service Division
  • Society of Human Resource Management
  • CRM Leadership Group
  • Association for Supply Chain Management (APICS)
  • Association for Talent Development (ATD) - Member, Focus on Learning & Onboarding Programs
  • Digital Customer Experience Summit (DCXS)
  • International Association of Administrative Professionals
  • National Society For Leadership and Success (NSLS)
  • Association of Support Professionals (ASP) – Recognized Member

Certifications

  • Certified Consultant - Conflict and Dispute Resolution
  • CompTIA Network+
  • CompTIA Security+
  • Call Center Manager Certification from metric
  • Certified Salesforce Administrator
  • Client Servicing Certification - Harbor & Co.
  • Certified Professional in Managing Conflict (CPMC)
  • Certified Customer Service Professional (CCSP)
  • Certified Communication Specialist (CCS)
  • Financial Services Customer Care Certification - framework

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