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Skills

  • Service oversight
  • Floodplain Analysis using GIS
  • Customer service
  • Operational improvement
  • Federal Emergency Management Agency (FEMA) Coordination
  • Team management
  • Emergency Plan Optimization
  • Federal Grant Management
  • Law enforcement collaboration
  • First Aid/CPR

Work Experiences

  • Looked into the practical and theoretical issues that emergency services face and came up with practical solutions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated cross-training opportunities for 16 personnel.
  • Collaborated with category law enforcement and health departments to create integrated response protocols, resulting in a 80% decrease in response time during active shooter incidents.
  • Allowed for more accurate floodplain assessments.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Employee of the Year for community recovery efforts.
  • Coordinated 5-day business continuity exercises for corporations resulting in an 72% improvement in crisis decision-making and risk management.
  • Aided in the achievement of care goals by developing and implementing effective structures for tracking performance and assessing adherence to specifications.
  • Built partnerships with NGOs and local government.

Summaries

  • Well-coordinated, decisive, and eager to make an impact on existing structures, improve service quality, and keep costs under control in order to maximize program reach.
  • Committed to public safety through the deployment of early warning systems and strategic coordination of disaster relief efforts, resulting in a 63% improvement in public adherence to evacuation orders during 2020 hurricanes.
  • Contributed to an Outstanding Service Award-winning project.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Authored new emergency response protocols.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with local businesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Certified in ITIL, enabling advanced emergency management techniques that directly enhanced emergency response plans for metric situations. Recognized for forward-thinking approaches to disaster preparedness.
  • Adept at community-driven recovery planning.

Accomplishments

  • Implemented cloud-based emergency planning platform that reduced manual paperwork by 84% and enhanced team accessibility during critical incidents.
  • Created training materials for emergency responders, increasing successful first responder mobilization rate by 55% during complex disaster drills.
  • Attained Scrum Master, which enhanced organizational compliance in line with FEMA’s Emergency Preparedness and Response standards.
  • Developed multi-agency emergency preparedness plans leading to a 67% increase in coordinated disaster response capabilities across the Midwest.
  • Ensured compliance with method standards during multiple disaster responses, resulting in zero regulatory violations and maintaining operational readiness for Cedar Works.
  • Secured 7% funding increase through the successful management of metric applications, greatly enhancing framework's disaster preparedness capacity.
  • Chaired hazard mitigation planning committee for the Southwest, resulting in a 17-year strategic plan prioritizing resiliency in critical sectors such as Miscellaneous.
  • Documented and resolved framework which led to program.
  • Facilitated public-private resource agreements, improving the response time by 72% during multi-jurisdictional emergencies at Summit Group.
  • Resolved product issue through consumer testing.

Affiliations

  • American Marketing Association
  • National Institute for Occupational Safety and Health (NIOSH)
  • Emergency Services Coordinators Association (ESCA)
  • International Association of Emergency Managers (IAEM)
  • United States Capitol Police Leadership Academy in Emergency Response
  • FEMA Emergency Management Institute Alumni Association
  • Association of Continuity Professionals (ACP)
  • Interagency Board for Emergency Preparedness and Response (IAB)
  • Disaster Resilience Leadership Academy
  • International Fire Chiefs Association (IAFC)

Certifications

  • CompTIA Network+
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Radiation Safety Officer (RSO) Certification – category
  • Microsoft Certified Systems Engineer (MCSE)
  • Search and Rescue Certification – Ohio
  • Hazard Mitigation Certification – FEMA
  • Certified Public Accountant
  • First Aid/CPR Certified

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