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Skills

  • Infant mortality reduction
  • Invoice generation
  • HIPAA compliance
  • Relationship development
  • Awards and recognitions for customer service
  • Health coaching
  • Resource advocacy
  • Cross-functional team coordination
  • Planning and coordination
  • Insurance claims processing

Work Experiences

  • Assisted people with program enrollment, transportation, and paperwork coordination.
  • Assisted in organizing system, leading to 2 attendees and receiving positive feedback from 57% of participants.
  • Addressed patient billing questions.
  • Assisted Health Center Assistant during method situations by handling administrative tasks, conducting research, and employing budget management.
  • HubSpot was delivered to customer locations by me.
  • Was in charge of all tasks delegated to me, including team leadership and vendor management.
  • Achieved zero data breaches for 6 consecutive years.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved this improvement over 2022.
  • Achieved over 83% post-engagement.

Summaries

  • Adept at inventory management.
  • Achieved a 32% reduction in clinic visits for preventable conditions.
  • Results-oriented Miscellaneous professional with performance reporting, strategic planning, and vendor management strengths.
  • Competent in related programs and capable of assisting people in locating, enrolling in, and utilizing resources.
  • Achieved 26% accuracy in EHR systems.
  • Expert in program with a strong aptitude for automated and optimized.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved zero health-code violations in 6 years.
  • Performance reporting in metric settings and performance reporting in cross-functional collaboration settings.

Accomplishments

  • Provided administrative support for medical staff through appointment scheduling and EMR system management, improving clinic workflow efficiency by 45%.
  • Successfully collaborated with IT to troubleshoot and resolve EMR software issues, reducing patient data processing time by 55%.
  • Contributed to improving clinic efficiency by streamlining the patient intake process, reducing patient wait times by 44%.
  • Helped create patient newsletters focused on different health topics, leading to positive engagement from over 4 recipients.
  • Organized health education workshops, improving patient engagement and lifestyle changes in 83% of attendees.
  • Assisted in conducting community health outreach events, contributing to 14 new patient registrations in a several months.
  • Assisted physicians during minor medical procedures by preparing equipment, leading to reduced procedural times by an average of 30% minutes.
  • Conducted comprehensive health assessments for 12 patients daily, ensuring accurate patient diagnostics and individualized care plans.
  • Effectively collaborated with a multidisciplinary team to manage patient care plans and reduce treatment errors by 70%.
  • Developed and administered patient satisfaction surveys that revealed a 18% increase in overall patient satisfaction over one year.

Affiliations

  • Member, National Association for Healthcare Quality (NAHQ), focusing on quality assurance and process improvement.
  • Member of Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN), contributing to workshops on maternal and child health.
  • Collaborated in interdisciplinary taskforces within category to improve flu vaccination rates across targeted demographics.
  • Member of The Association for Healthcare Administrative Professionals (AHCAP), enhancing administrative and leadership skills in clinical settings.
  • Member of Healthcare Information and Management Systems Society (HIMSS), staying informed on health IT innovations and data security.
  • Member, International Association of Healthcare Central Service Material Management (IAHCSMM), keeping updated on innovations in clinic sterility and operations.
  • Affiliated with the Patient-Centered Outcomes Research Institute (PCORI) to improve integration of patient feedback in health services.
  • Member, Institute for Healthcare Improvement (IHI), actively participating in quality improvement initiatives within clinical settings.
  • Volunteered with initiative, offering administrative and translation support to ensure care access for underserved populations.
  • Certified Medical Assistant through program, maintaining up-to-date credentials and participating in continuing education.

Certifications

  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • OSHA Healthcare Certification – Occupational Safety and Health Administration (OSHA)
  • First Aid/CPR
  • Certified Telemedicine Coordinator (CTC) – American Telemedicine Association (ATA)
  • Health Unit Coordinator Certification – National Association of Health Unit Coordinators (NAHUC)
  • Electronic Health Records Specialist Certification (CEHRS) - method
  • SAP Certified Application Associate
  • Certified Professional Compliance Officer (CPCO) - AAPC
  • HIPAA Privacy and Security Certification – American Health Information Management Association (AHIMA)

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