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Skills

  • Stakeholder management
  • Risk mitigation planning
  • MS Office
  • Negotiation
  • Budgets
  • Supply chain consulting
  • Business analysis
  • Organization
  • Strategic planning
  • Client needs assessment

Work Experiences

  • Implemented new organizational systems to streamline company changes.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved 78% retention in key talent operations.
  • Was in charge of major client engagements and asset management.
  • Achieved 70% faster client follow-up.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Conducted supplier risk management assessments in order to evaluate the framework program for senior management's planning purposes.
  • Achieved a 17% improvement in promotion rate.

Summaries

  • Strengths in team leadership and performance reporting backed up by Healthcare training.
  • Expertise in technology and product development.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Forward-thinking manager with 11 years of manufacturing project management experience.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Senior Consulting Manager with 13 years of Healthcare consultation experience.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Bringing 2 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Led initiative to improve customer satisfaction scores by 57% points through targeted feedback loops and service delivery improvement tactics.
  • Guided a comprehensive re-engineering process in IT that decreased server downtime by 25% and improved service availability.
  • Resolved product issue through consumer testing.
  • Collaborated with C-level executives to restructure organizational hierarchy, resulting in $11 of annual overhead reduction.
  • Revised compliance training modules for 7 global client teams, aligning activities with regulatory standards and reducing audit findings by 31%
  • Developed and launched a new consulting engagement model, resulting in a 82% improvement in client retention and repeat business.
  • Drove cross-sector project management plans for Healthcare resulting in 43% on-time delivery and earning a Six Sigma for project excellence.
  • Implemented risk mitigation strategies that safeguarded 4 assets worth $14 and improved compliance by 24%.
  • Instrumental in increasing contracted annual revenues by 61% through enhanced client engagement plans and value-added service offerings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Conflict Resolution (ACR) – Member for Global Conflict Resolution
  • Association for Talent Development (ATD) - Certified Professional in Talent Development (CPTD)
  • International Organization for Standardization (ISO) Certification Lead
  • American Society of Safety Professionals
  • TechServe Alliance – Consulting and Recruitment Specialist
  • National Black MBA Association (NBMBAA) – Mentor for Executive Leadership
  • Society of Human Resource Management
  • American Society for Quality (ASQ) – Business Process Reengineering Specialist
  • Society for Diversity (SFD) – Certified Diversity Executive™ (CDE)
  • Project Management Institute (PMI) – Certified Member

Certifications

  • CompTIA A+ Technician
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • First Aid/CPR Certified
  • Salesforce
  • Certified Analytics Professional (CAP) - INFORMS
  • Certified Lean Six Sigma Black Belt (CLSSBB) - initiative
  • Certified Business Process Professional (CBPP) – ABPMP
  • Certified SAFe® Program Consultant (SPC) - Scaled Agile
  • Certified Financial Services Auditor (CFSA) metric
  • Digital Transformation Certification - Harbor & Co.

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