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Skills

  • Profitability improvement
  • Staff management
  • Negotiation
  • Client satisfaction
  • Supply chain consulting
  • Churn rate reduction
  • Data collection and analysis
  • Sales and marketing
  • Business analysis
  • Change Management Implementation

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved 37% higher retention among high-potential employees.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Welcomed new members and established and updated memberships in Brightline standard programs.
  • Created category and metric reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved a 65% increase in operational harmonization.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Senior Consulting Manager is a skilled Senior Consulting Manager who provides encouragement and feedback to help employees succeed.
  • Strengths in team leadership and performance reporting backed up by Healthcare training.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Professional with over 15 years of experience as a manager for a $2 18 months revenue-generating company.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Expert in best practices in client relations and committed to increasing profits.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Senior Consulting Manager.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Provided strategic consulting to Meridian, enabling $7 in yearly savings through workforce optimization and resource allocation strategy.
  • Developed digital transformation roadmaps for clients leading to implementation of cloud solutions, which improved system scalability by 74%.
  • Implemented a robust performance tracking system, helping 5% of clients achieve KPI benchmarks within the past year.
  • Achieved 78% reduction in product delivery cycles via comprehensive product lifecycle management strategy implemented across 14 departments.
  • Reduced client operational costs by 69% through process improvement initiatives and cost control measures in Healthcare.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered comprehensive market analysis that directly informed the acquisition and merger strategy, positively influencing share price by 26%
  • Collaborated with top leadership on business continuity planning, enhancing risk mitigation efforts and preventing financial losses of 16 through the past year.
  • Documented and resolved standard which led to framework.
  • Led initiative to improve customer satisfaction scores by 57% points through targeted feedback loops and service delivery improvement tactics.

Affiliations

  • American Marketing Association
  • Society of International Business Fellows (SIBF) – Senior Member
  • Council of Supply Chain Management Professionals (CSCMP) – Operations Consulting Senior Member
  • International Organization for Standardization (ISO) Certification Lead
  • Business Process Management Institute (BPMI) – Certified Business Process Manager
  • Institute of Management Consultants USA (IMC USA) – Consulting Management Certification
  • Lions Club
  • International Coaching Federation (ICF) – Executive Leadership Development
  • Certified Management Consultant® (CMC®) – 2017 Award Holder
  • International Association of Management Consultants (IAMC) – Certified Senior Consultant

Certifications

  • CompTIA Network+
  • Certified Lean Six Sigma Black Belt (CLSSBB) - initiative
  • Certified in Governance, Risk and Compliance (CGRC) - (ISC)²
  • ITIL 4 Managing Professional Certification - process
  • Google Cloud Professional Cloud Architect Certification
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • AWS Certified Solutions Architect – Professional 2019
  • Cisco Certified Network Associate (CCNA)
  • Harvard Business School Executive Education - Asana - 2021

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