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Skills

  • Vendor relationship management
  • Lean logistics operations
  • Key account development
  • Cross-cultural sales background
  • Cold Calling and Prospecting
  • Logistics coordination (sea, air, land)
  • Client portfolio management
  • Competitive pricing strategies
  • Market trend analysis
  • Service-driven sales

Work Experiences

  • Processed purchase orders and managed the entire order cycle for 8+ orders per week.
  • Had a positive impact on business and retail functions through the delivery of 15+ educational events per year.
  • Profiled, targeted, and prospected territory both within and outside of my current customer base.
  • Held weekly one-on-one meetings with each employee to discuss their performance, set goals, and provide personalized coaching.
  • Audited Chicago sales performance and data trends to improve underperforming areas.
  • Developed sales, customer service, and management presentation materials.
  • Directed the sales team to close deals through a combination of expertise, resources, data analysis, and strategic techniques.
  • Increased profit margins by effectively managing expenses, budgets, and overhead, as well as increasing closings and optimizing product turns.
  • Worked with 12 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.
  • Sold SAP and risk assessment throughout the system region.

Summaries

  • Successful Logistics Sales Coordinator with cold calling and lead management experience.
  • Results-oriented Transportation professional with workflow optimization, data analysis, and cross-functional collaboration strengths.
  • With over 9 years of experience in relationship building, account retention, and profit channel growth, I am a focused and driven sales management professional.
  • Ability to recognize initiative issues and integrate standard solutions to achieve category.
  • Logistics Sales Coordinator with risk assessment and vendor management abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Risk assessment in framework settings and quality assurance in stakeholder engagement settings.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • Expert at reducing downtime and expenditures while increasing sales and customer satisfaction.
  • Successful Sales Manager with 2 years of experience in developing and executing superior sales strategies.

Accomplishments

  • Implemented category to track customer interactions more efficiently, resulting in a 46% boost in follow-up engagement rates and leading to higher client retention.
  • Contributed to new business proposals by researching and recommending the most cost-effective logistics and warehousing solutions, winning 4 new contracts.
  • Optimized shipping solutions for regional and international clients, leading to a cost savings of $2 through alternative carrier negotiations.
  • Partnered with senior management to implement automated freight routing software that led to processing 4 additional shipments weekly with the same staffing resources.
  • Streamlined the sales coordination process for logistics, reducing order fulfillment lead time by 4 days, enhancing customer satisfaction, and driving repeat business opportunities.
  • Coordinated with warehouse, third-party vendors, and clients to ensure efficient shipping practices, which resulted in 25% fewer late deliveries.
  • Played a vital role in resolving customer freight disputes, leading to a 77% increase in client satisfaction and recovering $6 in potential losses.
  • Maintained customer accounts via CRM system, managing over 14 shipments per week and ensuring 33% on-time delivery rate.
  • Successfully negotiated freight contracts with multiple carriers, reducing shipping costs by 60% while improving on-time delivery performance across key accounts.
  • Created detailed reports for cross-departmental teams, improving transparency into logistics operations and shortening decision-making timelines by 19%.

Affiliations

  • Joined the Transportation Intermediaries Association (TIA) to expand professional network in 3PL (Third-Party Logistics) operations.
  • Recognized for contributions to the Emerging Logistics Leaders Program by organizing panels on dispute resolution with carriers.
  • Regular speaker at regional Chamber of Commerce events focused on freight solutions and supply chain innovations.
  • Contributed to the Transportation Law Association's committees on contracts, ensuring legal compliance when managing client tenders.
  • Involved in the American Society of Transportation and Logistics (ASTL) to further logistics education and certification.
  • Completed a CPA from the Chartered Institute of Logistics and Transport (CILT) to strengthen transportation management skills.
  • Certified member of the Institute for Supply Management (ISM), enhancing negotiation and sourcing skills relevant to logistics and sales.
  • Consistent participant in the Automotive Logistics Professionals Network, with key contributions to streamlining fleet coordination.
  • Regular contributor to the Distribution and Logistics Managers Association blog for best practices on streamlining invoicing processes.
  • Affiliated with the International Warehouse Logistics Association (IWLA) for insights into warehousing operations and partnerships.

Certifications

  • Microsoft Dynamics CRM Certification - Cedar Works
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Certification - initiative
  • HubSpot CRM Sales Software Certification - HubSpot
  • Warehouse Safety Training Certification - method
  • Certificate of Origin Training - International Chamber of Commerce (ICC)
  • Advanced Certificate in Transportation and Logistics - Ironclad Systems
  • SAP Certified Application Associate
  • Certified Export Specialist (CES) – National Customs Brokers & Forwarders Association of America (NCBFAA)
  • ISO 9001 Quality Management Certification – Ironclad Systems
  • Certified Export Compliance Professional (ECoP) - International Import-Export Institute (IIEI)

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