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Skills

  • Customer satisfaction improvement
  • Volunteer coordination
  • Organization
  • Dance-based workout coordination
  • Cross-Promotional Marketing Strategies
  • Customized fitness routine development
  • Operational improvement
  • Category rehabilitation techniques
  • Problem resolution
  • Program development

Work Experiences

  • Achieved President's Club for ‘Instructor of the Year’ by improving customer satisfaction metrics by 21% in Chicago.
  • Achieved 77% increase in class bookings by optimizing scheduling and introducing new class styles based on member feedback.
  • Transported Power BI to 6 months customer locations.
  • Attracted new participants.
  • Assessed individual progress.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of category project by method team, which resulted in framework.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed and resolved client concerns or complaints promptly, achieving a satisfaction rate of 60% in 2024 based on exit surveys.
  • Applied knowledge of anatomy to modify routines for participants recovering from injuries, resulting in a 85% reduction in cancellations.

Summaries

  • Achieved consistent waitlists.
  • Boosted participation by 83%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Counseling clients on proper exercise and nutrition habits is something she excels at.
  • Boosted overall satisfaction.
  • Conducted progress assessments.
  • Achieved a 30% improvement in client performance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 17% participation boost.
  • Achieved a 52% rise in class bookings.

Accomplishments

  • Collaborated with team of 7 in the development of initiative.
  • Executed social media marketing campaigns across Adobe Creative Suite, generating new class leads and increasing attendance by 84% in several months.
  • Created specialized Jazzercise routines integrating unique dance styles, leading to an attendance increase of 67% in themed sessions.
  • Collaborated with community centers to expand class offerings, driving a 44% increase in local awareness of Jazzercise programming.
  • Developed and implemented theme-based Jazzercise classes to increase engagement, leading to an uptick in active memberships by 48%.
  • Led advanced Jazzercise workshops to refine technique and form, improving client fitness results by 64% in two years.
  • Utilized strong customer service skills to build rapport with class participants, resulting in a 77% increase in repeat attendees over two years.
  • Coordinated with external vendors to supply high-quality workout equipment, improving client satisfaction scores by 64% in 2022.
  • Successfully maintained a 82% customer return rate by offering personalized progress tracking and feedback following each session.
  • Formulated specialized workout plans integrating high-intensity interval training (HIIT), increasing client goal achievement rates by 62% within two years.

Affiliations

  • Performance Health and Fitness Advisory Group
  • Jaycees
  • National Association of Social Workers
  • Society of Human Resource Management
  • Jazzercise Corporate Training Webinars
  • Community Fitness and Wellness Coordinators Network
  • Association for Supply Chain Management (APICS)
  • Jazzercise Instructor Regional Leadership Conference
  • National Dance Education Organization (NDEO)
  • National Association for Fitness Certification (NAFC)

Certifications

  • Injury Prevention Specialist by standard
  • Certified Business Analysis Professional (CBAP)
  • Jazzercise Fitness Instructor Certification
  • Les Mills BodyStep Instructor Certification
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Nutrition Specialist Certification by Vantage
  • Health Coach Certification by ACE
  • Zumba Instructor Certification
  • CPR/AED for Professional Rescuers from process

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