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Skills

  • Configuration Management using QuickBooks
  • Industry standards compliance (procedure)
  • Desktop support
  • Hardware procurement and vendor relations
  • Critical alert response and mitigation
  • Business continuity planning
  • First Aid/CPR
  • Software diagnosis
  • Data backup and recovery procedures
  • Mac systems

Work Experiences

  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Boosted operational efficiency.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 16 new accounts.
  • Completed custom server builds for internal applications on category, reducing application runtime lags by 28%.
  • Conducted quarterly performance evaluations.
  • Used project management and stakeholder engagement to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Adjusted hardware specifications based on usage data.
  • Conducted quarterly performance evaluations and skill assessments for 18 direct reports, leading to improved team performance and Employee of the Year.
  • Collaborated with cross-functional IT teams.
  • Increased company revenue by 9% beyond several months targets by upselling products and services.

Summaries

  • Collaborated with external vendors.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adjusted hardware configurations to leverage resources.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • Averted 2 potential issues.
  • Computer Operations Supervisor with 11 years of successful strategic planning and stakeholder engagement experience.
  • Achieved full compliance with corporate cybersecurity standards.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Achieved a 83% cost reduction.

Accomplishments

  • Mitigated potential IT security risks by successfully leading initiative compliance audit, achieving a metric outcome in 2018.
  • Collaborated with cross-functional departments to design an optimized data backup strategy, decreasing restore times by 60%.
  • Resolved process within 11 hours, preventing critical system failure, and saving the company standard in potential losses.
  • Implemented server configuration management using QuickBooks, reducing configuration-related issues by 68%.
  • Developed advanced reports through performance monitoring tools, allowing leadership to proactively address potential bottlenecks.
  • Orchestrated seamless data migration of 11 critical servers with process% downtime, securing uninterrupted business operations.
  • Improved IT forecasting accuracy by leveraging advanced analytics tools, reducing unexpected outages by 47% over 8 months.
  • Led the implementation of a new load-balancing program that improved network efficiency by 46% and reduced downtime by 3 hours/year.
  • Optimized system uptime by devising a proactive maintenance schedule for Tableau, reducing unplanned outages by 17 hours per quarter.
  • Developed and instituted a disaster recovery plan for Salesforce, reducing potential downtime by 11 hours in case of incidents.

Affiliations

  • Global Information Assurance Certification (GIAC)
  • Society of Human Resource Management
  • Jaycees
  • Certified Data Professional (CDP) Network
  • Association for Computing Machinery (ACM)
  • Association for Computing Machinery
  • LPI (Linux Professional Institute)
  • Association of Information Security Professionals (AISP)
  • Association for Information Technology Professionals (AITP)
  • Association of Information Technology Professionals

Certifications

  • First Aid/CPR Certified
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Apple Certified Associate (ACA)
  • Certified Data Center Expert (CDCE)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Microsoft Certified: Azure Administrator Associate

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