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Skills

  • Budget development
  • Customer service excellence
  • Regulatory compliance
  • Supervision
  • Effective leader
  • Budgets
  • Operational improvement
  • Client account management
  • MS Office
  • Delegation

Work Experiences

  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.
  • Trained, coached, and mentored staff to ensure that the new program program was implemented smoothly.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved Excellence Award for excellence in administrative leadership.
  • Worked with assistant managers to open and close the standard office, as well as handle large transactions and inventory management.
  • Increased productivity by 2% while lowering staffing and operational costs.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Implemented cutting-edge programs, such as the category program, to boost employee retention and reduce turnover.
  • Employees were delegated metric daily tasks, which streamlined daily progress and efficiency.

Summaries

  • Forward-thinking leader with experience in setting goals, quality standards, and metric initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • 13 years of strategic General Manager Administration experience leading and overseeing system and metric business activities.
  • Expert in metric industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • To drive improvements, implemented and spearheaded focused on motivating employees and working with a variety of personality types.
  • Expertise in technology and product development.
  • Customer-focused General Manager with 5 years of experience who is committed to expanding stakeholder engagement and cross-functional collaboration.
  • General Manager Administration with 2 years of successful budget management and strategic planning experience.
  • Develop strategic business partnerships and relationships.
  • Accomplished leader with expertise in audit preparation, facilitating smooth yearly audits that consistently garnered commendations from regulatory bodies.

Accomplishments

  • Reduced organizational expenses by deploying a new cost tracking system that classified business expenses by category, leading to a clearer strategic view.
  • Mentored staff in the use of Workday, which led to quicker adoption and a 41% reduction in training time for new hires.
  • Directed long-term space optimization projects, leading to a more efficient office layout and saving $2 in yearly maintenance.
  • Led a team of 14 to revamp office procedures, cutting redundant tasks and reducing operational costs by $16 annually.
  • Led cross-department review meetings, reducing bottlenecks in communication and speeding up project throughput by 2 days.
  • Developed comprehensive monthly financial reports using advanced functions in Microsoft Excel, increasing accuracy and cutting prep time by 79% hours.
  • Played key role in the implementation of a company CRM system, centralizing customer data and cutting down response times by 84% minutes.
  • Developed and launched training programs aimed at improving staff productivity, which resulted in a 53% increase in performance evaluations.
  • Monitored and evaluated vendor contracts, leading to a 38% drop in procurement costs with no loss in service quality.
  • Implemented a workflow automation system that reduced manual errors by 79% and processing time by 13 hours per month.

Affiliations

  • Institute for Supply Management (ISM)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Toastmasters
  • Society of Women Engineers
  • American Institute of Constructors (AIC)
  • Association of Information Technology Professionals
  • American Society for Quality (ASQ) – Lean Six Sigma PMP Holder
  • The Energy Management Association (EMA)
  • The Facilities Management Association (FMA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Supply Chain Management Certification (CSCP)
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt Certification
  • Sustainability and Corporate Responsibility Certification
  • Financial Modeling and Valuation Analyst (FMVA)
  • Talent Optimization Certification
  • Certifications in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Certificate in Data-Driven Decision Making
  • ITIL Foundation Certification

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