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Skills

  • Relationship development
  • Lead generation
  • Appointment scheduling
  • Project organization
  • Supervision
  • CRM software proficiency (framework)
  • Outbound and inbound calls
  • Script development
  • Objection handling
  • Operational improvement

Work Experiences

  • Applied data-driven insights from CRM systems to target the right leads at optimal times, increasing deal closure efficiency.
  • Oversaw the delivery of framework project by method team, which resulted in initiative.
  • Achieved results in 2016.
  • Achieved high satisfaction ratings.
  • Achieved a 22% increase in long-term customer contracts.
  • Call script was adopted across the team.
  • Awarded top salesperson for several months after securing $5 in new deals in a highly competitive market.
  • Overcame objections by employing friendly and persuasion tactics.
  • Awarded Employee of the Month for exceeding sales and customer retention goals by 71%.
  • Closed deals worth over $15.

Summaries

  • Consistently maintained data accuracy rates above 62%.
  • Converted 83% of leads into closed revenue streams.
  • Converted 16% of qualified prospects into closed deals.
  • Boosted overall team performance.
  • Customer-focused Telemarketing Associate with 16 years of experience, adept at maintaining relationships leading to a 32% year-over-year increase in repeat business.
  • Specializes in juggling multiple tasks at the same time.
  • Under pressure, he is friendly, personable, and always professional.
  • Telemarketer with a flair for sales and marketing who is persistent and highly motivated.
  • Achieved high sales volume in 2020.
  • CRM-savvy Telemarketing Associate recognized for maintaining meticulous records, ensuring a 34% error-free customer database and improved follow-up tracking.

Accomplishments

  • Successfully met monthly sales targets for 11 consecutive months by utilizing a structured follow-up system.
  • Resolved product issue through consumer testing.
  • Trained and mentored new associates, delivering a 10% improvement in their conversion rates within one year.
  • Implemented a new CRM tagging system that helped prioritize high-conversion leads, improving close rates by 82%.
  • Created target-specific outreach scripts that were A/B tested, resulting in a 28% higher callback rate.
  • Achieved 52% sales increase in framework through personalized outreach tactics and continuous follow-ups.
  • Collaborated with the product development team to provide real-time customer insights, resulting in 10 new features being prioritized.
  • Led team in achieving a 30% increase in lead conversion rates by crafting personalized communication strategies.
  • Documented and resolved procedure which led to standard.
  • Independently achieved program sales goal within several months, setting a new team standard for excellence.

Affiliations

  • National Association of Sales Professionals (NASP)
  • National Business Development Association (NBDA)
  • Certified Inside Sales Professional (CISP)
  • Toastmasters
  • Global Association of Contact Center & Customer Engagement Professionals (GACC)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Association for Teleservices International (ATSI)
  • International Association for Contract and Commercial Management (IACCM)

Certifications

  • Salesforce
  • Microsoft Excel Certification by Microsoft
  • SHRM Certified Professional (SHRM-CP)
  • Social Media Marketing Certification by HubSpot Academy
  • CompTIA A+ Technician
  • Compliance and Sales Ethics Certification by NASP
  • Certificate in Communication Skills by VirtualSpeech
  • Telephone Sales Training Certification by Global Call Centers
  • Call Handling Excellence Certification by initiative
  • First Aid/CPR Certified

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