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Skills

  • Customer relationship management
  • Supervision
  • Retail Display Optimization
  • First Aid/CPR
  • Customer service
  • Employee onboarding and mentoring
  • Organization
  • Record-keeping accuracy
  • Communications
  • Project organization

Work Experiences

  • Advised on stock adjustments.
  • Assisted customers in applying for financing.
  • Assisted with customized lawn project plans.
  • Collaborated with the marketing team.
  • Helped customers by answering their questions and completing their requests.
  • Educated customers about promotions to increase sales.
  • Assisted in redesigning the outdoor section layout.
  • Consistently met daily sales targets.
  • Talked to customers about Asana, outlined restrictions, and educated them on policies.
  • Assisted customers in applying for financing on larger outdoor purchases, resulting in over 13 in financed sales annually.

Summaries

  • Sells program and procedure products while keeping up with changing industry trends and customer preferences.
  • Consistently exceeded sales goals by 7.
  • Conducted lawn care workshops.
  • Adept at forecasting sales trends.
  • Boosted sales by 29%.
  • Achieved a 44% boost in foot traffic.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Within Miscellaneous, senior Outside Lawn Associate and outstanding performer in cross-functional collaboration and performance reporting.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Outside Lawn Associate is successful in promoting customer loyalty, satisfaction, and purchases.
  • Product merchandising, payment processing, and cleaning knowledge.

Accomplishments

  • Managed and led lawn care workshops that contributed to a noticeable increase in referral customers, enhancing overall department revenue by 79%.
  • Directed seasonal outdoor equipment displays, contributing to a 45% growth in sales for seasonal products within that cycle.
  • Created detailed signage for fertilizers, seeds, and tools, improving the customer’s purchasing decision-making process and increasing satisfaction by 75%.
  • Implemented weather tracking systems to anticipate demand for specific lawn products, reducing overstocks and expanding high-turnover items by 67%.
  • Led a bi-weekly audit of outdoor equipment ensuring all products were correctly priced, and all safety regulations were met, achieving President's Club for store safety protocols.
  • Facilitated weekly lawn care demos, educating customers on product usage, which resulted in a 68% increase in workshop participation.
  • Supervised the transition of winter to spring items in the lawn and garden section, enhancing overall product flow and increasing the department presentation rating by Excellence Award.
  • Monitored competitor pricing and promotions, helping to adjust in-store prices and boost profitability by 68%.
  • Developed and implemented conflict resolution techniques within the garden section, leading to a 21% decrease in customer complaints.
  • Enhanced department organization through routine aisle audits, increasing product visibility and boosting impulse buys by 41%.

Affiliations

  • Master Gardener Program - Colorado, 2021
  • Pesticide Applicator Certification - Massachusetts, 2023
  • Certified Service Technician Program (CST) - 2022
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Association for Computing Machinery
  • American Medical Informatics Association
  • American Society of Landscape Architects (ASLA)
  • Society of Human Resource Management

Certifications

  • OSHA General Industry Safety and Health Certification
  • Google Certified Professional Cloud Architect
  • Equipment and Tool Safety Certification - 2023 by Meridian
  • Event Management & Planning Certification - framework
  • Certified Landscape Maintenance Technician (CLMT) - Vantage
  • Cross-Department Collaboration Certification - LinkedIn Learning
  • Cisco Certified Network Associate (CCNA)
  • Pesticide Applicator Certification - licensed by Ohio
  • First Aid/CPR Certified
  • Certified Green Industry Professional (CGIP) - Harbor & Co.

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