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Skills

  • Customer relationship management (CRM) tools
  • Effective Communication with Customers and Suppliers
  • Installing equipment
  • Customer service and complaint resolution
  • Digital Service Record Keeping
  • Replacing parts
  • Bulk Ordering and Procurement Strategies
  • Scheduled services
  • Inventory auditing
  • Business operations

Work Experiences

  • Contributed to reducing customer complaints by 83% through consistent quality checks and enhanced communication procedures.
  • Collaborated with other departments.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of system project by process team, which resulted in framework.
  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.
  • Repaired brake, exhaust, electrical, and other systems for domestic automotive brands.
  • Achieved a 2017 safety record free from accidents.
  • Achieved highest customer satisfaction score in Atlanta for 2018.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Collaborated with dealership representatives to promote service specials, boosting revenue in the service department by $14 over three years.

Summaries

  • Clear understanding of project management and client relations as well as risk assessment training.
  • Strengths in vendor management and quality assurance backed up by Construction training.
  • Lead Auto Technician is a multi-talented Lead Auto Technician who is consistently rewarded for planning and operational improvements.
  • Specialized knowledge of Northwind and Cedar Works foreign automobiles and light-duty trucks diagnostics and repairs.
  • Dedicated to learning, growing, and succeeding in Construction.
  • Boosted overall shop capabilities.
  • Experienced auto mechanic capable of inspecting, troubleshooting, and repairing a wide range of vehicles and issues.
  • Achieved results over several months through targeted service specials.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Master Automotive Technician with a track record of solving problems, performing maintenance, and improving vehicle performance.

Accomplishments

  • Resolved product issue through consumer testing.
  • Increased revenue by $137,000 by introducing new service offerings tailored to hybrid and electric vehicle markets.
  • Developed and utilized an automated system for performance testing that increased accuracy by 85% and reduced time by three years.
  • Coached and mentored a team of 15 apprentices, leading to 13% earning their ITIL within 18 months.
  • Maintained up-to-date knowledge of new automotive technologies and integrated ServiceNow solutions into shop processes, improving overall service quality.
  • Ensured full compliance with EPA and OSHA regulations in all shop operations, maintaining a 38% safety record.
  • Reduced warranty claim denials by 68% by revising documentation protocols and implementing stricter quality control measures.
  • Consistently achieved and exceeded KPIs by improving vehicle turnaround time by 43%, leading to increased customer satisfaction.
  • Managed a team of 2 technicians, overseeing ServiceNow repairs and ensuring a 57% first-time fix rate.
  • Resolved customer complaints regarding recurring issues, reducing complaint volume by 57% within 18 months.

Affiliations

  • Automotive Management Institute (AMI)
  • Association for Supply Chain Management (APICS)
  • Onboard Diagnostics Association (OBDA)
  • Jaycees
  • International Association of Administrative Professionals
  • Automotive Repair and Maintenance Association (ARMA)
  • Global Automotive Safety Professionals Alliance
  • Lions Club
  • International Automotive Diagnostic Network (IADN)
  • Project Management Institute

Certifications

  • ServSafe
  • Automotive Service Consultant Certification
  • ASE Master Technician with L3 Light-Duty Hybrid Vehicle specialization
  • Apple Certified Associate (ACA)
  • Professional Automotive Engine Machinist (PEM) Certification
  • Certified Advanced Automotive Diagnostic Technician (CAADT)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)

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