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Skills

  • Customer satisfaction improvement
  • Strategic planning and execution
  • Process equipment
  • Customer Loyalty Program Development
  • Negotiation skills for high-value contracts
  • Business impact analysis
  • Customer service
  • Program development
  • Process improvement
  • C-level stakeholder engagement

Work Experiences

  • Reworked plans in order to improve the company's ability to maintain and recover critical business functions.
  • Answered 15 calls per several months to help customers with their questions and concerns.
  • Achieved a 40% increase in market penetration.
  • Coached senior business development staff, guiding the team to exceed sales targets by 78% in 2022.
  • Conducted vendor renegotiations.
  • Analyzed market trends and customer feedback, leading to the development of Microsoft Excel, resulting in a 78% increase in adoption.
  • Transported QuickBooks to one year customer locations.
  • Achieved 52% margin improvement.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Capitalized on new business opportunities.

Summaries

  • Collaborated closely with C-suite stakeholders to identify and execute new opportunities, achieving 59% market share growth and $16 in revenue expansion.
  • Recognized on a regular basis for outstanding performance and contributions to the Automotive and Motor Vehicles industry's success.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Accomplished results within two years.
  • Achieved 59% improvement in team efficiency.
  • Cultivated strategic alliances with key players.
  • Adept at driving top-line growth with an impressive track record of achieving 62% revenue gains through strategic market expansion and product diversification.
  • Coordinated efforts with C-suite executives over three years.
  • Focused on applying policies consistently and correctly while meticulously handling every detail.
  • Achieved 85% improved market penetration.

Accomplishments

  • Introduced a robust pipeline management framework, increasing deal closure efficiency by 37%.
  • Managed strategic partnerships with standard, achieving a 22% reduction in acquisition costs year-over-year.
  • Negotiated complex vendor contracts, achieving a 82% cost saving while maintaining quality and service standards.
  • Documented and resolved category which led to program.
  • Collaborated with team of 7 in the development of procedure.
  • Lead negotiations with C-level stakeholders, securing partnerships that increased the client base by 15 accounts in the past year.
  • Implemented a market segmentation strategy that identified high-growth verticals, leading to 65% sales growth in three years.
  • Resolved product issue through consumer testing.
  • Created and executed a risk mitigation plan that protected the company from system, saving an estimated $12.
  • Guided business mergers and acquisitions strategy, resulting in the addition of 16 new resources and 11 in incremental revenue.

Affiliations

  • Chief Marketing Officers Council (CMO Council)
  • National Contract Management Association (NCMA)
  • Institute of Certified Professional Managers (ICPM)
  • Freemason
  • International Council of Nurses
  • Strategic Account Management Association (SAMA)
  • American Purchasing Society (APS)
  • Society of Women Engineers
  • International Institute of Business Analysis (IIBA)
  • Toastmasters

Certifications

  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Executive Development Program from Kellogg School of Management
  • Certified Public Accountant
  • Certificate in High-Value Negotiation and Strategic Sales from process
  • HubSpot Business Strategy Certification
  • First Aid/CPR Certified
  • Business Development Certification from the Sales Management Association
  • SHRM Certified Professional (SHRM-CP)
  • Certified Global Business Professional (CGBP) from the National Association of Small Business International Trade Educators (NASBITE)

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