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Skills

  • Operational improvement
  • Business operations
  • Accuracy benchmarking in data entries
  • Networking issues
  • Batch data uploads
  • Importing and exporting large datasets
  • Automation of repetitive tasks using Power BI
  • Data integrity and validation procedures
  • First Aid/CPR
  • Customer service

Work Experiences

  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Collaborated with cross-functional teams to solve data discrepancies, resulting in a 70% reduction in reporting errors.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
  • Collaborated with analysts.
  • Collaborated with finance to identify missing data, reducing reporting delays by 18 days each month.
  • Allowed for real-time visibility of data changes.
  • Avoided potential penalties.
  • Achieved a 53% reduction in onboarding time.
  • Achieved a 58% reduction in system memory usage.
  • Efficiently evaluated and resolved category technical issues for end users in order to reduce downtime.

Summaries

  • Automation-savvy professional.
  • Accomplished data analyst with expertise in compiling and analyzing monthly reports, providing insights that drive informed decision-making.
  • Experience working in high-pressure situations and providing excellent customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of team leadership and stakeholder engagement as well as risk assessment training.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • 16 years of experience processing high-volume entries.
  • Automated repetitive tasks.
  • Proactive Data Processor with extensive experience in a variety of data platforms and industries.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with IT and database teams to optimize data migration protocols, ensuring timely updates into Asana.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced annual performance reviews by automating quarterly data collection and report generation.
  • Developed and maintained data integrity procedures that improved reporting accuracy by 68%.
  • Provided technical support for data processing tools, troubleshooting and resolving 12 issues per week within three years.
  • Instrumental in reducing data discrepancies by leading a cross-team quality control initiative, achieving 45% accuracy.
  • Monitored and enforced compliance with data privacy and protection policies, avoiding potential violations and penalties.
  • Managed end-of-day data processing and reconciliations, ensuring all files were accurately processed before close of business.
  • Coached junior team members on data import/export processes, leading to a 84% reduction in errors within one year.
  • Resolved data inconsistencies in Salesforce, leading to more accurate reporting and saving 15 hours in reconciliation efforts.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE) – Data Engineering and Processing Division
  • Toastmasters
  • National Data Entry Accuracy Certification (NDEAC)
  • Association for Certified Data Governance Professionals (AC-DGP)
  • Microsoft Certified Solutions Expert (MCSE) in Data Management and Analytics
  • Institute for Operations Research and the Management Sciences (INFORMS) - Data Processing Branch
  • Certified Python Programmer for Data Entry Automation - DataCamp
  • National Association of Social Workers
  • Certified Data & Information Manager (CIM) – Data Management Association International
  • Society for Industrial and Applied Mathematics (SIAM) – Computational Data Processes

Certifications

  • Certified Hadoop Developer (CHD)
  • Tableau Desktop Specialist Certification
  • SAS Certified Specialist: Base Programming Using SAS 9.4
  • Associate Certified Analytics Professional (aCAP)
  • Red Hat Certified Specialist in Data Virtualization
  • Alteryx Designer Core Certification
  • Oracle Database SQL Certification
  • Certified Business Analysis Professional (CBAP)
  • Google Analytics Individual Qualification (GAIQ)
  • SHRM Certified Professional (SHRM-CP)

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