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Skills

  • First Aid/CPR
  • Data discrepancy resolution
  • Database management and upkeep
  • Documentation of data entry processes and best practices
  • Data entry accuracy optimization
  • Automation of repetitive tasks using Power BI
  • Equipment setup
  • Operational improvement
  • Budgets
  • Customer service

Work Experiences

  • Communicated entry status to other departments via email or phone in a clear and concise manner.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Eagerly took part in method job-related training to improve my skills and expand my knowledge of initiative technology.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Allowed for real-time visibility of data changes.
  • Provided end-user training and support in terms of software, hardware, and network standards and processes.
  • Achieved a 64% reduction in reporting errors.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Used a variety of diagnostic tools and tactics to identify and resolve technical issues.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.

Summaries

  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Collaborative Data Processing Operator skilled in resolving cross-departmental data discrepancies, reducing report errors by 26%.
  • Experience working in high-pressure situations and providing excellent customer service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Advanced user of SAP proficient in validating complex datasets, supporting data analysis and business reporting with high accuracy.
  • Typist with a speed of 13 words per minute.
  • Data Processing Operator is a multi-talented Data Processing Operator who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, a thorough understanding of data entry, mainframe processing, reporting, and backup processes is required.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • To keep operations running smoothly, applies proven analytical and problem-solving skills to data discrepancies.

Accomplishments

  • Elicited and documented business data processing requirements, resulting in streamlined workflow solutions.
  • Produced key data visualizations using Tableau that improved leadership understanding of operational performance metrics.
  • Created onboarding materials that reduced training time for new hires by 45%.
  • Compiled and processed daily data batches, ensuring 61% accuracy and relevance to business operations.
  • Developed custom reporting solutions using SAP that streamlined monthly performance reviews and data audit checks.
  • Devised and executed a data backup and recovery plan, ensuring zero data loss during 6 months of operations.
  • Reduced data entry errors by 32% through the implementation of standardized verification and validation checks.
  • Supported business intelligence efforts by cleaning and categorizing raw data, contributing to enhanced decision-making metrics.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with project managers to establish success metrics, promoting data-driven decision-making in team initiatives.

Affiliations

  • Lions Club
  • American Marketing Association
  • Association for Certified Data Governance Professionals (AC-DGP)
  • Data Management Association International (DM-AI)
  • Institute for Operations Research and the Management Sciences (INFORMS) - Data Processing Branch
  • Project Management Institute (PMI) - Data-Oriented Project Management SIG
  • Certified Data Storage and Retrieval Specialist (CDSRS)
  • Google Professional Data Engineer Certification
  • National Data Entry Accuracy Certification (NDEAC)
  • Society of Human Resource Management

Certifications

  • Cloudera Certified Data Analyst (CCDA)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Data Protection Officer (CDPO) by Brightline
  • Apache Cassandra Developer Certfication
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Blockchain Expert by Blockchain Council
  • Salesforce
  • Apple Certified Associate (ACA)

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