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Skills

  • Customer service
  • First Aid/CPR
  • Delivery procedures
  • Delegating work
  • Schedule coordination
  • Insurance billing
  • Organization
  • Workforce scheduling
  • Safety regulation compliance
  • Vendor relationship management

Work Experiences

  • Achieved a 75% improvement in fulfilled deliveries by deadline.
  • Achieved $14 annual savings in fuel expenses.
  • Achieved on-time delivery rates of over 71%.
  • Kept my procedure knowledge up to date by doing cross-functional collaboration and stakeholder engagement.
  • Accurately sent Operations Dispatch Supervisor or Operations Dispatch Supervisor for assistance after quickly determining the locations and needs of 18 hourly callers.
  • Saved money by developing functional solutions to framework problems.
  • Worked with others to brainstorm new program possibilities.
  • Achieved zero OSHA violations.
  • Achieved a 77% improvement.
  • Aligned with upper management to plan operational growth.

Summaries

  • Achieved a 28% decrease in vehicle downtime.
  • Accelerated the path to team productivity.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • A results-oriented Operations Dispatch Supervisor who led a 39% reduction in delivery delays and optimized cross-functional teamwork to cut operational costs by $12 annually.
  • Achieved a 62% improvement in team efficiency.
  • Proficient in promoting initiative by leveraging cross-functional collaboration and performance reporting knowledge.
  • Motivating leader who has built and managed metric teams in the past.
  • 17 years of experience as a skilled dispatcher.
  • 2 years of experience are available.
  • Student pursuing a Transportation degree who is eager to contribute developed knowledge in the role of Operations Dispatch Supervisor.

Accomplishments

  • Led a process improvement initiative, streamlining communication between vendors and drivers, leading to a 71% increase in on-time deliveries.
  • Orchestrated last-mile delivery optimizations, resulting in a 20% decrease in delivery discrepancies.
  • Facilitated collaboration between dispatch, warehouse, and transportation departments for asset allocation, saving the company 8 in operational costs annually.
  • Partnered with customer service teams to develop service recovery strategies, minimizing service disruptions and improving customer satisfaction scores by 69%.
  • Collaborated with IT teams to deploy GPS-tracking systems, reducing late deliveries by 31% within 2020.
  • Standardized communication protocols for dispatchers, decreasing customer-related delays by 12 hours annually.
  • Implemented data-driven analysis for route optimization, reducing fuel costs by 4 annually.
  • Conducted quarterly performance reviews with cross-functional teams, achieving a 79% increase in dispatch accuracy metrics.
  • Achieved a 56% reduction in customer complaints by developing an automated real-time tracking system for deliveries.
  • Implemented proactive fleet maintenance scheduling, reducing vehicle downtime by 20% and increasing overall efficiency.

Affiliations

  • Professional affiliation with the Transportation Intermediaries Association (TIA), focusing on improving third-party logistics coordination.
  • Collaborated with the Certified Logistics Professional Network, focusing on applying next-generation logistics technologies in daily dispatch workflows.
  • Participated in annual discussions held by initiative, focusing on reducing carbon footprints through smarter dispatching and route optimization.
  • Member of the National Association of Fleet Administrators (NAFA) since 2019, staying up-to-date with certifications in fleet management and operations.
  • Active participant in annual industry roundtables such as the Fleet Technology Expo, where I’ve presented innovative fleet management tools and strategies.
  • Recipient of the Operations Supervisor of the Year Award from Harbor & Co., recognizing cost-saving and error reduction improvements in fleet dispatch.
  • Connected with the American Public Transportation Association (APTA), where ongoing collaboration focuses on integrating public transportation dispatch efficiencies.
  • Affiliation with the American Management Association (AMA), focusing on leadership development and operational discipline through team-based strategies.
  • Member of the Continuous Process Improvement Program at Meridian, where I’ve implemented changes leading to a 65% fuel savings and improved dispatch response times.
  • Member of the Association for Supply Chain Management (ASCM), maintaining current certification in supply chain and operations management standards.

Certifications

  • Google Certified Professional Cloud Architect
  • Six Sigma Green Belt Certification - Summit Group - 2024
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • FAA Part 107 Remote Pilot Certification
  • Certified Safety Professional (CSP), Meridian, 2015
  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • Certified Customer Service Specialist (CCSS, Northwind, 2020)
  • Certified Energy Manager (CEM) - Association of Energy Engineers

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