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Skills

  • Workforce scheduling
  • Database maintenance
  • Resource Allocation Optimization
  • First Aid/CPR
  • Team management
  • Route optimization
  • Emergency response coordination
  • Process automation
  • Security systems
  • Cost reduction strategies

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Answered 5 phone calls per one year to assist customers.
  • Achieved on-time delivery rates of over 71%.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Reported traffic and transportation delays, accidents, and other issues.
  • Achieved $14 annual savings in fuel expenses.
  • Achieved a 77% increase in on-time deliveries year over year.
  • Aligned with upper management to plan operational growth.
  • Collaborated with sales and operations departments.
  • Achieved zero OSHA violations.

Summaries

  • Expert at coordinating schedules and field personnel to provide prompt customer service.
  • Strategic thinker with expertise in quality assurance.
  • Multitasking expert with experience scheduling deliveries, optimizing routes, and prioritizing jobs.
  • Ability to recognize metric issues and integrate category solutions to achieve standard.
  • Dedicated to making improvements to company operations.
  • Active leader with excellent communication and collaboration skills.
  • Motivating leader who has built and managed metric teams in the past.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • 17 years of experience as a skilled dispatcher.
  • Proficient in promoting initiative by leveraging cross-functional collaboration and performance reporting knowledge.

Accomplishments

  • Drove initiatives to enhance customer communication touchpoints, reducing escalations related to service delays by 34%.
  • Collaborated with the HR department to create and implement new dispatcher training programs, increasing team competency by 52% in 10 months.
  • Deployed an industry-standard dispatch management platform, increasing dispatch team efficiency by 15% in the first 2017 after implementation.
  • Supervised a team of 8 dispatchers and drivers, leading to a 37% improvement in meeting tight delivery windows during high-demand periods.
  • Facilitated collaboration between dispatch, warehouse, and transportation departments for asset allocation, saving the company 8 in operational costs annually.
  • Created operating procedures for handling high-volume periods, which resulted in a 38% decrease in overtime costs.
  • Introduced a company-wide logistics tracking dashboard, giving visibility to key stakeholders and improving transparency in dispatch operations.
  • Managed vendor negotiations for technology and asset upgrades, leading to a 21% improvement in dispatch team efficiency.
  • Reduced delivery times for high-priority clients by restructuring delivery schedules, resulting in a 17% boost in customer retention.
  • Achieved a 56% reduction in customer complaints by developing an automated real-time tracking system for deliveries.

Affiliations

  • Participated in annual discussions held by initiative, focusing on reducing carbon footprints through smarter dispatching and route optimization.
  • Certified in Transportation Logistics by method, focusing on reducing service interruptions and improving real-time dispatch oversight.
  • Active member of the Logistics Supervisors Leadership Forum, learning new leadership strategies to optimize supply chain and dispatch management.
  • Certified in Fleet Maintenance and Operations by process, improving vehicle uptime and drastically reducing maintenance-related dispatch delays.
  • Affiliation with the American Management Association (AMA), focusing on leadership development and operational discipline through team-based strategies.
  • Served on the Operations Supervisory Board at Northwind, where I collaborated on implementing risk mitigation and operational optimization processes.
  • Member of the International Transportation Society (ITS), enhancing dispatch operations through cross-industry standard solutions and technology advancements.
  • Certified by the Institute of Supply Chain Management (ISM), applying procurement and dispatch strategies that reduce operational costs and vehicle downtime.
  • Member of the Association for Supply Chain Management (ASCM), maintaining current certification in supply chain and operations management standards.
  • Member of the Safety Management Council (SMC) at Brightline, where key safety dispatch protocols were analyzed and optimized for fleet efficiency.

Certifications

  • Project Management Professional (PMP)
  • SAP Certified Application Associate
  • Certified Business Analysis Professional (CBAP)
  • Advanced Fleet Management Certification - NAFA Fleet Management Association
  • Project Management Professional (PMP) - Project Management Institute
  • CompTIA Network+
  • Warehouse and Distribution Science Certification - Meridian, 2015
  • Transportation Worker Identification Credential (TWIC) - Transportation Security Administration
  • Certified Scheduler Professional (CSP) - AACE International
  • Certified Transportation Manager (CTM) - Professional Truck Driver Institute (PTDI)

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