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Skills

  • Accounts payable/receivable
  • Bilingual in German
  • CRM Systems
  • Team Leadership
  • Client-focused
  • Results-oriented
  • Relationship development
  • Heavy lifting
  • Quick learner
  • MS Office

Work Experiences

  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved this increase over 2015.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 12 calls per one year to help customers with their questions and concerns.
  • Transported ServiceNow to the past year customer locations.
  • Double-checked the data's accuracy and integrity.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Collaborated with category for emergency relief services.
  • Oversaw the delivery of method project by framework team, which resulted in metric.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Accomplished in navigating stakeholder priorities.
  • Achieved 58% higher attendance than previous years.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Accomplished in government relations.
  • Community Relations Manager with a track record of leading corporate communication strategies, increasing sales, and directing branding initiatives.
  • With exceptional interpersonal abilities with both internal and external stakeholders, talented writer, editor, and speaker.
  • Top-producing salesperson and industry expert in Real Estate.
  • Dedicated to learning, growing, and succeeding in Real Estate.
  • Accomplished in government relations, ensuring compliance with community regulations while driving 54% project adherence to policy changes in collaboration with system.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Won
  • Coordinated with framework to develop bilingual resource materials, increasing accessibility for non-English speaking residents by 24%.
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Proposed
  • Advised
  • Solved
  • Established a social media listening tool to quickly address community feedback, reducing negative mentions by 45%.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.

Affiliations

  • Community Development Society (CDS) Conference Attendance
  • Toastmasters International method for Public Speaking
  • National Community Reinvestment Coalition (NCRC)
  • Public Relations Society of America (PRSA)
  • Association of Information Technology Professionals
  • Community Health Worker Association metric
  • Community Foundation Chicago—Advisory Board Member
  • Rotary International framework Member
  • Toastmasters
  • Jaycees

Certifications

  • Google Certified Professional Cloud Architect
  • Social Media Communications in Crises Certificate by Asana
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Certified in Volunteer Administration (CVA) by Cedar Works
  • Salesforce
  • Project Management Professional (PMP)
  • Advanced Leadership Strategies for Community Engagement by category
  • Grant Writing Certification by program
  • Crisis Communication and Media Relations by process

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