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Skills

  • End-of-life care customization
  • Client preference tracking and personalization
  • Project organization
  • Client rapport building and retention
  • Conflict resolution and de-escalation techniques
  • Supervision
  • Daily task execution under pressure
  • Operational improvement
  • Technical issues analysis
  • Budgets

Work Experiences

  • Collaborated with therapists and RNs to develop customized care plans for clients, enhancing intervention effectiveness and achieving Outstanding Service Award for team excellence.
  • Collaborated with a team of 17 healthcare providers.
  • Used project management and budget management to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Contributed to reducing facility falls by 68% through diligent mobility assistance, risk-assessment training, and regular client monitoring.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Worked closely with ServiceNow and Jira users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Contributed to improved physical mobility.
  • Achieved Excellence Award for team excellence.

Summaries

  • Achieved a 58% decrease in feelings of isolation.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adapted care routines to meet personalized needs.
  • Boosted family confidence in caregiving.
  • Effectively troubleshoots and resolves issues on its own.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Achieved Outstanding Service Award for implementing innovative client engagement strategies, boosting participation rates by 20% in Denver.
  • Adheres to stringent regulatory compliance procedure.
  • Supporting hardware and software issues for standard computer systems is a skillful Personal Support Specialist.

Accomplishments

  • Leveraged conflict resolution techniques to successfully de-escalate 6 challenging client situations, preventing potential harm and maintaining a calm environment.
  • Ensured compliance with metric when maintaining patient records and submitted documentation on-time, reducing departmental errors by 26%.
  • Supported the development and implementation of wellness programs for elderly clients, leading to a 57% increase in physical activity participation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Decreased medication-related errors by managing detailed records and collaborating closely with pharmacies and healthcare providers to ensure compliance.
  • Provided in-home support for homebound clients, seamlessly coordinating between family members and healthcare providers to maintain continuous care services.
  • Collaborated with a multi-disciplinary team of 4 healthcare professionals to ensure seamless patient care and address changes in health statuses promptly.
  • Documented and resolved framework which led to standard.
  • Established and maintained confidentiality as per category, ensuring trust and compliance when handling sensitive client information.
  • Attended training in Miscellaneous, increasing knowledge on innovative care approaches and applying it to optimize daily client routines.

Affiliations

  • National Association for Home Care & Hospice (NAHC)
  • Association of Information Technology Professionals
  • American Geriatrics Society (AGS)
  • Personal Support Worker Association
  • Direct Support Professionals (DSP) Community Network
  • National Association of Chronic Disease Directors (NACDD)
  • Project Management Institute
  • International Dementia Society
  • Older Adult Mental Health Alliance
  • Certified Nursing Assistant (CNA) Organization

Certifications

  • First Aid and CPR Certification – American Red Cross or system
  • Fall Prevention Specialist Certification – framework
  • Professional Caregiver Certification – initiative
  • Fire Safety and Evacuation Certification – framework
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners
  • SHRM Certified Professional (SHRM-CP)

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