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Skills

  • Process improvement
  • Promotional event planning and execution
  • Customer complaint resolution and satisfaction maintenance
  • Reducing inventory discrepancy through organized systems
  • Relationship development
  • Payroll management and labor cost control
  • Coaching and mentoring team members
  • MS Office
  • Business operations
  • Sales analysis and reporting

Work Experiences

  • Actively mentored junior staff to prepare them for leadership roles, with 6 team members promoted to higher positions under my supervision.
  • Achieved consistent balance across all shifts.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Aligned store initiatives with company objectives.
  • Taught newly hired Third Key Supervisors how to upsell using data analysis and team leadership, boosting job expertise within two years.
  • Achieved a 19% boost in month-end performance.
  • Analyzed workflow.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Summaries

  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Achieved 72% growth in total transaction value.
  • Awarded President's Club in 2016.
  • Supervisor with 6 years of experience leading talented salespeople who is results-oriented.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Third Key Supervisor with 8 years of experience supervising employees in category environments.
  • Built strong relationships with customers.
  • Boosted customer satisfaction.
  • Analytical leader who excels at using KPIs and other metrics to measure, track, and drive improvements in store performance, resulting in a 67% boost in month-end results.

Accomplishments

  • Monitored and implemented corporate initiatives, adapting store-level practices for a seamless transition, ensuring proper adherence.
  • Devised and implemented an inventory control process, boosting order fulfillment accuracy by 33%.
  • Oversaw the deployment of new sales-related software, which improved order tracking speed by 52%.
  • Collaborated with cross-functional teams in corporate distributed initiatives, enhancing store performance by 78%.
  • Collaborated with team of 10 in the development of method.
  • Led team in achieving quarterly sales targets, exceeding expectations by 40% in 2015.
  • Implemented a new training program for staff, decreasing operational errors by 62% within several months.
  • Championed new upselling techniques, leading to a 73% increase in average transaction value over three years.
  • Collaborated with the district manager in planning strategic initiatives which then led to overall sales increase by 55%.
  • Introduced new technological tools, cutting administrative tasks by 78%, allowing staff to focus more on customer engagement.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Retail Merchants Association
  • Project Management Institute (PMI)
  • National Association for Retail Marketing Services (NARMS)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM)
  • Professional Retail Store Maintenance Association (PRSM)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Retail Selling Skills Course
  • Managing Multiple Retail Locations Certification
  • CompTIA A+ Technician
  • Business Intelligence Certification for Retail Markets
  • Certified Visual Merchandiser
  • Certified Wholesale & Retail Buyer from Summit Group
  • Retail Analytics and Reports Interpretation Specialist Certification
  • Retail Management Certification Program (RMCP) from Harbor & Co.
  • CompTIA Security+

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