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Skills

  • Customer service in customs environments
  • MS Office
  • Cargo handling safety protocols
  • High-pressure decision making
  • Cross-Agency Collaboration
  • Investigative techniques
  • Handling high-value goods
  • Advanced Interviewing Techniques
  • Criminal and civil investigations
  • Import and export documentation review

Work Experiences

  • Collaborated with immigration officers.
  • Transported QuickBooks to several months customer locations.
  • Conducted joint investigations.
  • Consistently exceeded monthly performance quotas by reviewing 4 import and export declarations with a 43% accuracy rate.
  • Conducted thorough interviews with international passengers, identifying potential threats and detaining 2 high-risk individuals for further questioning.
  • Consistently exceeded monthly performance quotas.
  • Championed the modernization of customs record-keeping processes by proposing and integrating a digital system which streamlined operations and reduced paperwork errors by 55%.
  • Addressed illegal activities.
  • Checked immigration documents for accuracy, asked questions, and reported any discrepancies to authorities for further investigation.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Conducted intelligence-led operations for 16 years.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • To add value to a committed team, a hardworking framework professional with 4 years of positive industry contribution is needed.
  • Assisted in the apprehension of 6 smuggling attempts.
  • Looking to apply my extensive knowledge of freight and shipment regulations to the Customs Officer opportunity.
  • Complying with government policies and assisting criminal and civil investigations is second nature to them.
  • Addressed potential illegal activities at international crossings.
  • Customs Officer with 15 years of successful project management and data analysis experience.
  • Contributed to a secure trade environment.
  • Within Miscellaneous, senior Customs Officer and outstanding performer in workflow optimization and performance reporting.

Accomplishments

  • Monitored high-risk flights using advanced profiling techniques, intercepting contraband on 72% of identified passengers.
  • Optimized the use of handheld scanning devices during inspections, yielding a 69% decrease in processing time for high-risk shipments.
  • Created detailed reports that contributed to the identification and dismantling of multiple smuggling networks, reducing illegal trade by 29%.
  • Provided highly detailed intelligence reports on organized smuggling attempts, contributing to a 57% increase in successful interventions.
  • Collaborated with team of 8 in the development of system.
  • Developed and delivered training materials focused on advanced customs protocols, enhancing compliance rates by 67%.
  • Delivered comprehensive training seminars on emerging customs regulations and laws which were attended by 17 customs officials, improving compliance.
  • Led compliance awareness campaigns for multinational corporations, boosting their customs adherence by 58% through program.
  • Played a pivotal role in the design of a customs control system that reduced flagged item false positives by 25%, improving operational throughput.
  • Trained and mentored a team of 13 junior officers, resulting in a 19% increase in accuracy when processing customs declarations.

Affiliations

  • International Network of Customs Professionals (INCP)
  • Customs Fraud Detection and Prevention Network
  • American Society of Criminology (ASC)
  • Maritime Security Council (MSC)
  • United Nations Office on Drugs and Crime (UNODC)
  • World Association of Detectives (WAD)
  • Security Industry Association (SIA)
  • Border Security and Customs Technology Association
  • International Association of Administrative Professionals
  • Project Management Institute

Certifications

  • Apple Certified Associate (ACA)
  • Diploma in Customs Enforcement Operations – process
  • Accredited Compliance Expert (ACE) – metric
  • International Import & Export Certification (IIEC) – method
  • Risk Management in International Trade Certificate – process
  • Certificate in Immigration and Border Security – category
  • Certified Public Accountant (CPA)
  • Passenger and Cargo Profiling Certification – Vantage
  • Salesforce
  • Export Controls Specialist Certification – system

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