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Skills

  • Leadership in scheduling projects
  • Capacity planning during peak periods
  • Team building
  • Multitasking across departments
  • Operational performance monitoring
  • Attention to detail in shift planning
  • Database management
  • Staffing analysis
  • Time management
  • Adaptability in high-pressure environments

Work Experiences

  • Achieved this over 2020.
  • Allocated resources for optimal productivity.
  • Collaborated with human resources to audit past schedules.
  • Achieved results without additional labor costs.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Collaborated with compliance to align staffing requirements with project demands, reducing overtime costs by $17 annually.
  • Analyzed workflow patterns.
  • Conducted training on QuickBooks.

Summaries

  • Scheduling Officer with 9 years of successful cross-functional collaboration and client relations experience.
  • During her 14-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved Innovation Award for exceptional operational performance in scheduling and staff resource allocation, optimizing coverage and performance across Seattle.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Achieved a 52% reduction in corrective overtime.
  • Adept in scheduling strategies.
  • Accomplished Scheduling Officer recognized for developing efficient shift rotation systems that align with project demands and reduce unplanned absenteeism by 15%.
  • Adjusted shift patterns in real-time.
  • Analyzed staffing trends.

Accomplishments

  • Led a cross-departmental team to overhaul shift assignment processes, reducing scheduling errors by 76% over several months.
  • Spearheaded real-time scheduling adjustments during critical staffing shortages, ensuring uninterrupted business operations.
  • Managed shift rotations accommodating 5 employees across multiple time zones, enhancing scheduling flexibility for remote teams.
  • Integrated stakeholder feedback into new scheduling protocols, raising employee satisfaction scores by 52% in 6 months.
  • Reduced corrective scheduling interventions by 77% by leveraging historical data and advanced forecasting techniques.
  • Developed automated employee request mechanisms for time-off and shift-swapping, improving response times to inquiries by 59%.
  • Delivered a comprehensive time-tracking solution aligned with scheduling outputs, leading to a 23% improvement in payroll accuracy.
  • Collaborated with HR to align schedules with labor laws and union agreements, maintaining 100% compliance during three years audits.
  • Developed contingency plans for high-pressure situations like last-minute absences, improving operational reliability across customer success.
  • Documented and resolved procedure which led to process.

Affiliations

  • American Academy of Professional Coders (AAPC)
  • Global Workforce Management Association (GWMA)
  • Customer Experience Professionals Association (CXPA)
  • National Association of Social Workers
  • Lions Club
  • American Staffing Association (ASA) – Certified Staffing Professional (CSP)
  • National Association of Personnel Services (NAPS)
  • Society of Women Engineers
  • National Association of Professional Organizers (NAPO)
  • Association of Workplace Investigators (AWI)

Certifications

  • Kronos Workforce Ready Certification - 2015
  • Data Analytics for Operational Efficiency – initiative, 2023
  • Google Certified Professional Cloud Architect
  • SAP SuccessFactors Workforce Planning Certification – 2022, Summit Group
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Time Management Specialist – Northwind, 2020
  • SHRM Certified Professional (SHRM-CP)
  • KPI Tracking and Reporting Certification – Vantage, 2017

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