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Skills

  • Proficiency in workflow optimization
  • Product ordering
  • Problem resolution
  • Customer satisfaction
  • Operations management
  • Initiative equipment
  • Communications
  • Substance abuse therapy
  • Budgets
  • Client advocacy

Work Experiences

  • Achieved measurable progress with 43% of my caseload.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Collaborated with framework customers to determine their needs and deliver process service.
  • Had an excellent attendance record and was always on time for work.
  • Assisted clients in managing medication plans by coordinating with pharmacists and physicians, increasing compliance rates by 74% within the past year.
  • Created multi-threaded admin web applications based on system.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Method are well-understood.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 69% reduction in re-traumatization incidents.
  • Achieved a 68% increase in proactive mental health management.
  • Clear understanding of vendor management and quality assurance as well as stakeholder engagement training.
  • Achieved a 71% reduction in emergency room visits for high-risk clients by collaborating with healthcare providers to implement effective crisis interventions.
  • Among his accomplishments is the creation of a procedure app for use in the method industry.
  • Achieved improvement by 61%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Conducted intake assessments on 6 clients and secured rapid intervention services, improving client wait times by 28%.
  • Collaborated with team of 5 in the development of metric.
  • Resolved
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented a trauma-informed care strategy, increasing client empowerment measures by 82% over a several months course of therapy.
  • Improved
  • Delivered mindfulness and coping skills training to 7 clients, leading to a 27% improvement in reported emotional regulation over 18 months.
  • Integrated

Affiliations

  • National Organization for Human Services (NOHS)
  • American Medical Informatics Association
  • Behavioral Health Professional Association of Chicago
  • Psychiatric Rehabilitation Association (PRA)
  • International Association of Peer Supporters (iNAPS)
  • International Council of Nurses
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP)
  • Child Mind Institute Professional Development Memberships
  • Jaycees
  • Lions Club

Certifications

  • Certification in Group Therapy Facilitation - Harbor & Co.
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • QPR Suicide Prevention Gatekeeper Certification
  • Google Certified Professional Cloud Architect
  • CPR for Mental Health-Crisis Situations Certification
  • Certified Compassion Fatigue Specialist (CCFS)
  • Certified Advanced Alcohol & Drug Counselor (CAADC)
  • Crisis Prevention Intervention (CPI) Certification
  • Trauma-Informed Care (TIC) Certification

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