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Skills

  • Criminal laws
  • Electronic document management (Microsoft Excel)
  • Proficient in MS Office
  • Client satisfaction improvement through escalation management
  • Document filing
  • Communications
  • MS Office
  • Client service and relationship management
  • Data analysis and interpretation
  • Digital casefile organization and retrieval optimization

Work Experiences

  • Achieved President's Club.
  • Audited case files periodically to ensure compliance with internal controls and OSHA-based auditing requirements.
  • Wrote correspondence and system documentation, as well as distributing materials to the appropriate people.
  • Investigated facts and laws to determine causes of action and prepare cases.
  • Eliminated 9% of workflow downtime by restructuring and maintaining client billing and case records.
  • Took 14 client calls per 6 months to respond to inquiries, employing open-ended questioning techniques to obtain relevant information.
  • Achieved a 17% reduction in processing errors.
  • Developed and managed up to 11 initiative cases over a 18 months.
  • Achieved regulatory approval for 17 cases.
  • Wrote legal documents such as pleadings, contracts, and briefs that were well-researched and well-written.

Summaries

  • In organizing case files, preparing documents, and coordinating legal files, he is methodical and well-organized.
  • While reviewing documents, checking websites, and searching titles, experienced Case Technician pays close attention to detail.
  • Professionally and ethically manages highly confidential information.
  • Communicated case progress to legal teams and clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Court procedures and legal proceedings are well-understood.
  • Adept at acting as a liaison between clients and legal teams.
  • Drafting legal documents, scheduling appointments, managing client files, and interacting with clients are all skills I have.

Accomplishments

  • Led a project that reduced submission errors by 31% through enhanced compliance checks and staff training.
  • Implemented Lean Six Sigma techniques that reduced process completion times by 65%, improving overall turnaround times.
  • Documented and resolved process which led to initiative.
  • Identified outliers in case processing times, which resulted in procedural adjustments that decreased case delays by 34%.
  • Monitored and reported on 11 case outcomes, discovering trends that led to policy updates and boosted success rates by 47%.
  • Analyzed case trends that resulted in refining procedures, contributing to a 66% increase in case resolution efficiency.
  • Reduced non-compliant case documentation by 23% through close adherence and training on federal, state, and local laws.
  • Assisted in enhancing data protection protocols, ensuring compliance with GDPR/HIPAA standards and reducing incidents by 26%.
  • Initiated cross-functional team workshops, improving documentation accuracy and decreasing errors in case submission by 27%.
  • Successfully coordinated with metric to expedite case resolutions, reducing average processing time by 49%.

Affiliations

  • Freemason
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Project Management Institute
  • Certified Legal Manager through the Association of Legal Administrators (ALA)
  • Regular attendee of Continuing Legal Education (CLE) seminars to stay updated with case law trends
  • National Association of Social Workers
  • American Medical Informatics Association
  • Member of the Association of Certified E-Discovery Specialists (ACEDS) for case documentation systems
  • Volunteer with Legal Aid Society of Phoenix providing pro bono support to underrepresented clients

Certifications

  • Certified Healthcare Access Manager (CHAM)
  • Fundamentals of Case Management Course by category
  • Cisco Certified Internetwork Expert (CCIE)
  • Paralegal Certificate from Harbor & Co.
  • Apple Certified Associate (ACA)
  • Certified Paralegal (CP) by NALA
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified E-Discovery Specialist (CEDS)
  • Certified Litigation Management Professional (CLMP)

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