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Skills

  • Case management software proficiency (Salesforce)
  • Problem resolution
  • Communications
  • Criminal law
  • Advanced Problem Solving and Analytical Thinking
  • Exceptional writer
  • Team management
  • Document search efficiency improvements
  • Electronic document management (Microsoft Excel)
  • Assisting with legal brief preparation

Work Experiences

  • Collaborated with interdepartmental teams to resolve complex case issues, facilitating improved case outcomes and timely resolutions.
  • Eliminated 9% of workflow downtime by restructuring and maintaining client billing and case records.
  • Followed privacy laws to avoid possible data breaches and protect client data.
  • Achieved President's Club.
  • Collaborated with interdepartmental teams.
  • Collaborated with legal teams to review evidence and strengthen case arguments for standard, contributing to a 24% increase in successful outcomes.
  • Analyzed and documented complex client data, ensuring that case eligibility requirements were met according to Scrum Master standards in Phoenix.
  • Analyzed case data for regulatory approval.
  • Developed and managed up to 11 initiative cases over a 18 months.
  • Collaborated with data analytics teams.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Professionally and ethically manages highly confidential information.
  • Authored a comprehensive training guide for new case technicians, decreasing onboarding time for new hires by 58% and fostering a more effective team environment.
  • Aided management in decision-making.
  • Knowledge of the rules of practice and procedure in Colorado State and Federal Courts.
  • Court procedures and legal proceedings are well-understood.
  • Complex scheduling, office administration, and special project support have all been successfully managed.
  • Achieved regulatory approval for 17 cases.
  • Expert at gathering evidence and analyzing legal documents.
  • Devoted paralegal with a background in vendor management and legal research expertise.

Accomplishments

  • Conducted internal audit processes to assess documentation compliance, reducing regulatory findings by 56% during audits.
  • Produced custom reports showcasing case metrics that informed strategic decisions, resulting in a 40% improvement in resource allocation.
  • Streamlined the intake process for new cases, contributing to a 53% reduction in initial processing times.
  • Resolved high-pressure client escalations, resulting in method and contributing to 33% higher retention rates over 6 months.
  • Spearheaded a task prioritization system under tight deadlines to improve case outcomes by 29%, reducing case delays.
  • Mentored incoming case technicians on documentation best practices, improving team efficiency by 34%.
  • Developed and instituted a complaint handling protocol that increased resolution rates by 31% within the first two years.
  • Increased operational efficiency by 37% by implementing document digitization and automation techniques.
  • Drafted legal correspondence and affidavits for cases, contributing to a 78% improvement in case submission accuracy.
  • Implemented Lean Six Sigma techniques that reduced process completion times by 65%, improving overall turnaround times.

Affiliations

  • Participant in legal meetings hosted by National Legal Aid & Defender Association (NLADA) for improved case resolutions
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Member of the National Notary Association (NNA) to assist with notarization of legal documents
  • Jaycees
  • American Bar Association - Legal Support Staff Section Membership
  • Participant in Global Legal Hackathon events, providing insights on enhancing case management systems with technology innovations
  • Toastmasters
  • Certified Paralegal through NALA since 2021
  • Member of the National Court Reporters Association (NCRA) - Supporting legal documentation accuracy

Certifications

  • Lean Six Sigma Green Belt Certification
  • Microsoft Office Specialist (MOS) Certification
  • Project Management Professional (PMP)
  • Professional in Human Resources (PHR)
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Information Privacy Professional (CIPP) by Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Legal Assistant (CLA) by the National Association of Legal Assistants (NALA)
  • Certified Professional in Electronic Health Records (CPEHR)
  • Certified Public Accountant

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