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Skills

  • Change Management
  • Team building
  • Standard equipment
  • First Aid/CPR
  • Documentation accuracy
  • MS Office
  • Patient Admissions and Discharges
  • Operational improvement
  • Medical software proficiency
  • Conflict resolution

Work Experiences

  • Assisted with the implementation of Adobe Creative Suite for medical orders.
  • Achieved 2018-specific benchmarks.
  • Collaborated with clinical care leaders.
  • Collaborated with nursing staff, physicians, and administrative teams.
  • Completed audits with a 74% pass rate.
  • Decreased incomplete patient orders by 73%.
  • Demonstrated exceptional leadership during unit expansions, successfully managing the integration of 17 new care units into the hospital network without delays.
  • Consistently rated above 36% in customer satisfaction surveys.
  • Created custom workflows.
  • Administered scheduling for over 5 employees.

Summaries

  • Accomplished in federal healthcare regulations and audit execution, leading to a 43% pass rate in annual compliance screenings. Drives high-performance teams focused on improving patient care and administrative accuracy.
  • For a busy procedure practice, a capable Lead Health Unit Coordinator capable of handling all medical administrative needs.
  • Achieved a 70% audit pass rate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Accomplished Lead Health Unit Coordinator with demonstrated success in reducing patient delays by 15% minutes. Expertise in cross-functional team leadership, interdisciplinary communication, and improving patient satisfaction ratings.
  • Accomplished in federal healthcare regulations.
  • Asana advanced abilities
  • Lead Health Unit Coordinator with 9 years of successful workflow optimization and client relations experience.

Accomplishments

  • Proactively identified and resolved gaps in record-keeping systems, leading to 6% improvement in audit accuracy and preventing future compliance risks.
  • Directed scheduling improvements that resulted in a 21% decrease in staffing conflicts, reducing patient wait times during peak hours.
  • Implemented a workflow optimization strategy, which led to a 36% reduction in patient wait times while maintaining service quality.
  • Led interdisciplinary task forces to resolve recurring issues with patient flow, achieving 24% reduction in average patient complaint escalations.
  • Oversaw the deployment of Power BI to streamline medical orders, achieving 71% compliance within the first 30 days by training team members across multiple shifts.
  • Oversaw the procurement and training of Power BI, enabling the unit to meet new healthcare protocols on data management and boosting staff adaptability.
  • Designed and executed a staff performance evaluation protocol, improving team efficiency through targeted feedback and skill development programs.
  • Successfully managed the integration of 17 new healthcare units into the department during expansion, ensuring zero service interruptions across shifts.
  • Introduced a new patient assignment dashboard, simplifying patient tracking and improving response times to patient requests by 32%.
  • Demonstrated leadership in organizing cross-departmental communication between nursing, administration, and lab personnel, improving overall care coordination.

Affiliations

  • Member of metric Emergency Response Task Force
  • American Health Information Management Association (AHIMA)
  • General Society for Public Health Educators (SOPHE)
  • National Association for Healthcare Quality (NAHQ)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Society of Women Engineers
  • Sigma Theta Tau International Honor Society of Nursing
  • Association of Information Technology Professionals
  • American Marketing Association
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Fellow of the American College of Healthcare Executives (FACHE)
  • First Aid/CPR Certified
  • ServSafe
  • Certified Electronic Health Record Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators (NAHUC)
  • Certified Medical Reimbursement Specialist (CMRS) - American Medical Billing Association (AMBA)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Cardiac Life Support (ACLS) - American Heart Association

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