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Skills

  • Alcohol compliance knowledge
  • Organizing promotional events
  • First Aid/CPR
  • Team building
  • Process improvement
  • Team collaboration
  • Personalized service for VIP clients
  • Upselling techniques
  • Flair bartending skills
  • Communications

Work Experiences

  • Achieved 25% higher sales during standard.
  • Contributed to a $14 revenue boost.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Adapted quickly to different event environments.
  • Adapted quickly to last-minute changes in menu, including re-pricing and advertising adjustments, preventing potential customer dissatisfaction.
  • Collaborated with bar staff to seamlessly synchronize shot deliveries, resulting in a 24% increase in customer satisfaction.
  • Achieved results within 6 months.
  • Analyzed customer preferences to optimize sales strategies, achieving best-in-class performance and recognition during program in 2018.
  • Helped customers by answering their questions and completing their requests.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at fostering customer loyalty through consistent superior service, contributing to a 61% increase in repeat business and glowing patron reviews.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 20% faster service delivery.
  • Creative shot girl.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Creative shot girl, passionate about organized promotional activities and upselling, bringing a $132,000 revenue boost to the bar during themed events and festivals.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.

Accomplishments

  • Utilized conflict resolution skills to mediate customer disputes, enhancing overall event experience and avoiding potential disruptions.
  • Seamlessly handled high-volume guest interactions while maintaining excellent service standards, leading to Outstanding Service Award recognition at method.
  • Led team efforts for upselling high-demand promotions, consistently topping nightly leaderboards for sales revenue.
  • Consistently recognized as top shot seller, outpacing team performance by 85% and contributing to $116,000 monthly revenue.
  • Increased average purchase size by 31% by recommending and clearly describing premium or featured liquors.
  • Tailored sales approach according to event atmosphere to sell more high-margin drinks, contributing to 21% increase in premium liquor sales.
  • Assumed leadership roles in organizing themed promotions, leading event nights that generated 15% more foot traffic than non-themed nights.
  • Resolved customer complaints regarding alcoholic drinks in a prompt and courteous manner, reducing negative feedback by 21%.
  • Applied up-to-date knowledge of alcohol products and brand partnerships to better inform and entice customers, leading to a 78% upsell rate in premium liquors.
  • Regularly recognized for high levels of product knowledge which enhanced customer decision-making and generated a 82% increase in sales conversions.

Affiliations

  • National Merchandising and Customer Engagement Network
  • Lions Club
  • Association of Information Technology Professionals
  • Local Chamber of Commerce Events Subcommittee
  • Jaycees
  • Nightlife Hospitality Group
  • International Hospitality Sales and Inventory Management Group
  • Society for Event Sales Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Women in Hospitality Leadership (WiHL)

Certifications

  • Hospitality Management Certificate from program
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe Alcohol Certification
  • Certified Bar Management Professional (CBMP)
  • Project Management Professional (PMP)
  • Leadership in Hospitality Award from Summit Group (2020)
  • Alcohol Server Certification (Specific for Ohio)
  • Certified Sales Consultant (Beverage Focus)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Responsible Beverage Service (RBS) Certification

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