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Skills

  • Direct sales
  • Data-driven decision-making in sales
  • Sales data analysis
  • Conflict resolution
  • Database management
  • Customer Relationship Management (CRM) Software Proficiency
  • Negotiation Skills with Suppliers
  • Inventory Control and Stock Management
  • Extensive personal network
  • Competitive sales analysis

Work Experiences

  • Met sales and service targets of $15 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Used sales presentations to communicate product quality and market comparisons.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Cut costs by 16% through client and distributor price negotiations.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Hired 9 sales representatives over a three years period.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 76% growth in individual sales benchmarks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Counter Sales Representative with 18 years of successful vendor management and cross-functional collaboration experience.
  • Sales Manager with over 3 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Boosted transaction values through upselling.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with cross-functional teams to ensure promotional products were prominently displayed, increasing sales during promotions by 22%.
  • Implemented in-store sales displays that boosted impulse purchases, contributing to a 51% increase in daily transactions.
  • Successfully spearheaded the implementation of a new POS software which improved transaction speed by 36% and reduced processing errors.
  • Led efforts to maintain store cleanliness and organized shelves, minimizing stock discrepancies and reducing shrinkage by 37%.
  • Leveraged knowledge of Salesforce to assist customers in selecting optimal products, resulting in a 64% increase in sales conversions.
  • Led post-sales follow-up process, significantly reducing returns and exchanges by 76%. Established rapport with customers to ensure product satisfaction.
  • Received certification in PMP, enhancing technical knowledge and improving customer service expertise.
  • Trained and mentored 18 new counter sales employees, leading to a 75% improvement in customer interactions.
  • Coordinated with Salesforce vendors to manage stock deliveries and maintain display readiness, resulting in 100% stock compliance.
  • Evaluated sales data to identify trends that informed product placement strategies, driving a 71% increase in high-margin product sales.

Affiliations

  • Association of Retail Technology and Standards (ARTS)
  • Local Business Improvement District (BID) Portland
  • Freemason
  • Sales Management Association (SMA)
  • National Association of Sales Professionals (NASP)
  • Lions Club
  • Local Entrepreneurs Network – Sales Division
  • Customer Experience Professionals Association (CXPA)
  • Retail Industry Leaders Association (RILA)
  • American Medical Informatics Association

Certifications

  • Advanced Customer Experience Management (CX) Training from Summit Group
  • CompTIA A+ Technician
  • Certified Business Relationship Manager from category
  • Certified Sales Leader from procedure
  • First Aid/CPR Certified
  • Certified Inventory Optimization Professional (CIOP) from method
  • Distribution and Logistics Management Certificate from category
  • Certified Retail Sales Associate (CRSA) from framework
  • Customer Retention and Engagement Certification - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)

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