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Skills

  • Records management
  • Customer relations and communications
  • Appointment setting
  • Meeting arrangements
  • Administrative support for appraisers
  • Report development
  • Office management
  • Database administration
  • Human resource laws
  • Presentation design

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Created method presentations that were both informative and appealing.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Appraisal Assistants and clients.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Oversaw 10 calendars in order to coordinate meetings, appointments, and events strategically.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Took up to 17 calls per 18 months and quickly redirected them.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Team player who is knowledgeable in workflow optimization and process improvement.
  • Proven track record of updating offices and increasing overall productivity.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Appraiser with a high volume of appraisals to complete quickly and accurately.
  • Extensive data collection and extraction experience.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Appraisal Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.

Accomplishments

  • Documented and resolved procedure which led to program.
  • Independently managed the daily administrative functions for 18 appraisers, ensuring operational tasks were completed without delays.
  • Acted as the primary point of contact for clients, resolving inquiries and ensuring appraisal report issues were addressed within process, resulting in a 23% increase in client satisfaction.
  • Increased team productivity by 68% by managing appraisal documentation and file organization using Adobe Creative Suite, improving access to important records.
  • Completed research on over 10 commercial properties, resulting in the delivery of final appraisals 79% faster than standard timelines.
  • Saved Cedar Works over $94,000 by identifying inaccuracies and inconsistencies in external appraisal reports, allowing for early corrections.
  • Ensured compliance with all federal, state, and industry standards in property appraisals, reducing liability risks by 15% for the appraisal team.
  • Improved data entry accuracy by implementing double-check procedures, leading to a reduction in data entry errors by 57%.
  • Maintained communication between appraisers and clients, resulting in a significant improvement in client satisfaction scores by 79% through proactive follow-ups.
  • Provided high-level support to appraisers by organizing meetings, coordinating client communications, and ensuring all files were audit-ready.

Affiliations

  • Institute of Real Estate Management (IREM)
  • National Association of Realtors
  • Real Estate Standards Organization (RESO)
  • Association of Residential Appraisers
  • Society of Human Resource Management
  • Certified General Appraiser Board in Atlanta
  • Royal Institution of Chartered Surveyors (RICS)
  • Local Chamber of Commerce in Austin
  • National Association of Appraisers
  • Lions Club

Certifications

  • Advanced Valuation Techniques Certification Cedar Works, 2015
  • Certified General Appraiser (CGA) Ironclad Systems, 2021
  • Commercial and Residential Appraisal Certification Beacon Labs, 2024
  • Google Certified Professional Cloud Architect
  • Real Property Administrator (RPA) by BOMI International, 2016
  • Certified Appraisal Technician (CAT), 2024
  • MRICS - Royal Institution of Chartered Surveyors (RICS), 2018
  • Expert Residential Appraiser Certification, 2022
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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