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Skills

  • Customer and client relations
  • Payroll and budgeting
  • Program files maintenance
  • Professional communication skills
  • AP/AR proficiency
  • Office management
  • Accuracy in real estate assessments
  • Report development
  • Employee timesheet processing
  • Accounting familiarity

Work Experiences

  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $5.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Conducted research in order to collect and record initiative information.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 8 ring.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Wrote extremely precise internal and external letters and memos.
  • Developed and implemented records handling standard operating procedures.

Summaries

  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Appraisal Assistant is a dependable and enthusiastic Appraisal Assistant with 6 years of front desk management experience.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 4-person team.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Stakeholder engagement and project management are examples of areas of expertise.
  • Offering 7 years of experience in customer relations management.
  • SAP expert with exceptional project management and typing abilities.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.

Accomplishments

  • Supported operational improvements by identifying gaps in paperwork consolidation, reducing inefficiencies by 74% and ensuring timely submission to clients.
  • Assisted in the preparation and review of property assessments by utilizing insights from local real estate market data, enhancing appraisal accuracy by 41%.
  • Maintained communication between appraisers and clients, resulting in a significant improvement in client satisfaction scores by 79% through proactive follow-ups.
  • Reduced document preparation errors by 38% by implementing standardized data validation procedures for appraisal inputs, leading to improved report accuracy.
  • Improved data entry accuracy by implementing double-check procedures, leading to a reduction in data entry errors by 57%.
  • Monitored property listings across multiple regions, identifying key market trends that increased report accuracy for clients by 74%.
  • Participated in team efforts for a significant project that required analyzing data for 8 properties across Austin, completing the project within framework.
  • Independently managed the daily administrative functions for 18 appraisers, ensuring operational tasks were completed without delays.
  • Provided high-level support to appraisers by organizing meetings, coordinating client communications, and ensuring all files were audit-ready.
  • Collaborated closely with appraisers to prepare accurate property evaluations, resulting in reports that were 48% more precise for high-value properties.

Affiliations

  • International Association of Assessing Officers (IAAO)
  • Association of Information Technology Professionals
  • National Society of Real Estate Appraisers
  • American Society of Appraisers (ASA)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Licensed Real Estate Appraiser Board in Portland
  • American Property Tax Counsel (APTC)
  • Project Management Institute
  • Appraisal Institute

Certifications

  • Certified General Appraiser (CGA) Ironclad Systems, 2021
  • Project Management Professional (PMP)
  • General Estimating Standards (GES) Certification Beacon Labs, 2024
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Online Appraisal Standards and Ethics Course, Vantage, 2023
  • Salesforce
  • State Licensed Real Estate Appraiser Boston, 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Appraisal Reviewer (CAR) by the Appraisal Institute, 2021

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