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Skills

  • High-Volume Transaction Management
  • Budgets
  • High-risk individual identification
  • Law enforcement support
  • Detection technology rollout and compliance monitoring
  • Baggage and cargo protocols
  • Effective communication under pressure
  • Customer service
  • Contraband detection and interception
  • Regulatory compliance

Work Experiences

  • Contributed to achieving performance goals ahead of schedule.
  • Attained certification in CPA, expanding ability to handle advanced immigration fraud investigations and higher-risk assessments.
  • Transported Adobe Creative Suite to 18 months customer locations.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted risk assessments.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with international counterparts.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved this over a period of 8 months.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 28% reduction in illegal shipments.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior CBP Officer and outstanding performer in vendor management and quality assurance.
  • CBP Officer with cross-agency collaboration experience.
  • Comprehensive expertise in time management.
  • CBP Officer with specialized skills in contraband detection.
  • Comprehensive expertise in time management and workflow optimization, decreasing cargo inspection times by 62% and enhancing overall efficiency in processing.
  • Achieved this over the course of 3 months.
  • Looking to apply my extensive knowledge of freight and shipment regulations to the CBP Officer opportunity.

Accomplishments

  • Achieved the successful implementation of new security scanning devices across 9 checkpoints, reducing manual inspection times by 69%.
  • Collaborated in illicit goods interdiction efforts that prevented the distribution of drugs worth program, enhancing public safety.
  • Played a key role in national-level initiatives to enforce immigration and customs regulations, reducing illegal entrant numbers by 71%.
  • Developed risk mitigation strategies for handling sensitive cargo, leading to a 27% decrease in security breaches.
  • Mitigated contraband infiltration through a zero-tolerance inspection program, leading to an 69% reduction in illegal trade.
  • Collaborated with team of 5 in the development of method.
  • Streamlined cross-border entry processes, reducing average wait times by 80%, while adhering to federal regulations.
  • Documented and resolved program which led to system.
  • Partnered with system for the integration of cutting-edge threat-detection technologies, increasing scanning efficiency by 70%.
  • Assisted in devising multi-agency intelligence-sharing frameworks that led to a 81% reduction in data processing delays.

Affiliations

  • Project Lead on the Interagency Border Security Collaborative with method
  • U.S. Department of Homeland Security Volunteer Task Force
  • Membership in DHS Operational Counterterrorism Program
  • Specialized Certification in Passenger Risk Profiling from system
  • National Border Patrol Council (NBPC)
  • Association of Former Customs Special Agents
  • Freemason
  • American Medical Informatics Association
  • Partnership in Cross-Border Task Force on Human Trafficking
  • American Association of Airport Executives (AAAE)

Certifications

  • Transportation Security Administration (TSA) Security Training
  • Advanced Passenger Information System (APIS) Certification
  • First Aid/CPR Certified
  • CompTIA Network+
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Border Security and Internal Affairs Strategic Intelligence (BSIA) Training
  • CompTIA A+ Technician
  • Drug Enforcement Administration (DEA) Diversion Investigator Certification
  • Airport Security Coordinator (ASC) Certification

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