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Skills

  • Homelessness prevention strategies
  • MS Office
  • Supervision
  • Emergency shelter operations
  • Project organization
  • Regulatory compliance
  • Procedure equipment
  • Case note documentation and management
  • Process improvement
  • Partnership Development with External Agencies

Work Experiences

  • Achieved positive outcomes.
  • Assisted in obtaining legal assistance for clients.
  • Boosted morale and community cohesion.
  • Acted as a liaison between residents and management during critical shelter policy adjustments, ensuring smooth transitions and high client satisfaction.
  • Spoke with process and procedure groups to increase community engagement and program outreach.
  • Contributed to 58% of residents securing independent housing.
  • Contributed to a 72% reduction in reported concerns.
  • Assigned tasks to optimize shelter operations.
  • Acted as a liaison between residents and management.
  • Transported SAP to one year customer locations.

Summaries

  • Within Miscellaneous, senior Shelter Assistant and outstanding performer in client relations and quality assurance.
  • Adept Shelter Assistant with strong skills in partnership development.
  • Adept at managing high stress.
  • Collaborated with procedure service providers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Shelter Assistant is a multi-talented Shelter Assistant who is consistently rewarded for planning and operational improvements.
  • Adept Shelter Assistant with strong skills in partnership development, having collaborated with standard service providers to increase housing opportunities for clients by 16 over the past year.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Client-focused Shelter Assistant.

Accomplishments

  • Lead the development and implementation of a cold-weather protocol that successfully mitigated 13 illnesses or emergencies during the winter season.
  • Initiated a wellness check-in program for long-term residents, improving the identification and documentation of mental health needs for framework.
  • Developed targeted communication strategies for addressing resident grievances and concerns, reducing formal complaints by 66% over one year.
  • Implemented a structured feedback system for residents to improve their experience, leading to a 61% rise in positive outcome tracking.
  • Collaborated with local employers to arrange job fairs for residents, resulting in 9 residents securing employment within one year.
  • Authored 2 reports detailing resident issues and service outcomes, leading to improvements in shelter's long-term care and social service referrals.
  • Executed daily tasks using Workday for tracking resident stay timelines, improving shelter occupancy turnover rate by 84%.
  • Assisted in grant writing efforts that resulted in securing $63,000 of funding to expand programs and facilities.
  • Facilitated conflict resolution between residents by employing active listening and mediation techniques, reducing reported incidents by 20%.
  • Used data-driven analysis to review and improve shelter workflows, reducing intake processing time by 15 hours and increasing bed availability by 28%.

Affiliations

  • Jaycees
  • Association of Shelter Prescribers and Practitioners
  • American Marketing Association
  • Council for Emergency Shelter Operations
  • Peer Support Specialist Certification Organization
  • Freemason
  • Social Welfare Action Alliance
  • Toastmasters
  • Inclusive Social Services Taskforce
  • International Council of Nurses

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • ServSafe
  • Certificate in Domestic Violence Advocacy (Chicago, 2018)
  • Community Outreach and Engagement Professional Certificate (Portland, 2015)
  • Certified in Client Confidentiality and Data Protection (Lakeside Partners, 2022)
  • Certified Community Action Professional (CCAP, 2023)
  • Resident Advocacy and Empowerment Certification (Harbor & Co., 2016)
  • Certified Public Accountant
  • Certified Housing Recovery Specialist (Brightline, 2021)

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