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Skills

  • Database management for client tracking
  • Emergency health and safety response
  • Program evaluation and reporting
  • Partnership Development with External Agencies
  • Conflict resolution among diverse groups
  • Budgets
  • Relationship development
  • Culturally competent care practices
  • Procedure equipment
  • Client advocacy and legal rights

Work Experiences

  • Acted as a liaison between residents and management.
  • Maintained detailed records of program operations and participant activities.
  • Contributed to a 72% reduction in reported concerns.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Oversaw the delivery of program project by system team, which resulted in method.
  • Collaborated with local organizations to secure metric resources, reducing shelter intake wait time by 19% over 18 months.
  • Worked with Shelter Assistant on program operations, including providing participant feedback and improvement suggestions.
  • Collaborated with local nonprofits.
  • Collaborated with system customers to determine their needs and deliver standard service.
  • Assisted in obtaining legal assistance for clients.

Summaries

  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Collaborative professional with a background in securing 3 in funding for shelter improvements through effective partnerships with government agencies and nonprofits.
  • Clear understanding of budget management and team leadership as well as client relations training.
  • Shelter Assistant with 16 years of successful performance reporting and cross-functional collaboration experience.
  • Committed to multicultural awareness and sensitivity, ensuring that all individuals in the shelter are treated with respect and receive culturally appropriate services.
  • Collaborates with multidisciplinary teams.
  • Within Miscellaneous, senior Shelter Assistant and outstanding performer in client relations and quality assurance.
  • Process improvement is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Achieved results in Portland through effective resource management.
  • Collaborates effectively with multidisciplinary teams to secure housing opportunities, reducing shelter intake by 16% through strategic partnerships.

Accomplishments

  • Facilitated conflict resolution between residents by employing active listening and mediation techniques, reducing reported incidents by 20%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Planned and hosted monthly engagement events for residents, increasing community participation rates by 54% and boosting morale.
  • Authored 2 reports detailing resident issues and service outcomes, leading to improvements in shelter's long-term care and social service referrals.
  • Executed daily tasks using Workday for tracking resident stay timelines, improving shelter occupancy turnover rate by 84%.
  • Personally escorted procedure residents to medical and legal appointments, ensuring their safe transport and compliance with essential appointments.
  • Assisted in grant writing efforts that resulted in securing $63,000 of funding to expand programs and facilities.
  • Documented and resolved process which led to category.
  • Improved on resident intake documentation processes, cutting down processing time by 15 hours and ensuring a 46% increase in data accuracy.
  • Created a trauma-informed care approach when working with vulnerable populations, leading to a reduction in resident grievances by 21%.

Affiliations

  • American Society of Safety Professionals
  • Project Management Institute
  • National Alliance to End Homelessness
  • United Survivors of Homelessness Community Outreach
  • Association for Community Living and Welfare
  • Association of Conflict Resolution (ACR)
  • Social Welfare Action Alliance
  • Legal Aid Assistance Advisory Board
  • Toastmasters
  • Emergency Management Association of Seattle

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Shelter Operations Manager (Cedar Works, 2019)
  • Certified Adult and Child Safeguarding Professional (Harbor & Co., 2016)
  • Certified Volunteer Supervisor (Brightline, 2023)
  • Leadership and Volunteer Management Certification (Brightline, 2019)
  • Certified in Client Confidentiality and Data Protection (Lakeside Partners, 2022)
  • Certified Motivational Interviewing Specialist (Ironclad Systems, 2021)
  • Project Management Professional (PMP)
  • Human Services Case Management Certification (Ironclad Systems, 2019)
  • Human Trafficking Awareness Certification (Brightline, 2017)

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