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Skills

  • Accounts payable/receivable
  • Tech-savvy
  • Escrow management
  • Short Sale Foreclosure Resource (SFR)
  • Credit and collections
  • Practiced at FHA loan process
  • Proficient in HubSpot
  • Customer satisfaction
  • Financial transactions expertise
  • Budgets

Work Experiences

  • Cheerfully answered customer questions and usually returned calls within 15 hours.
  • Attended home inspections and appraisals with buyers and sellers.
  • Set up appointments for showings of marketed properties.
  • Gave upbeat and persuasive sales presentations.
  • Went over 2 financial statements in 18 months and reviewed them.
  • Hosting open houses and advertising online and in print helped me market and sell property for clients.
  • Transported Salesforce to several months customer locations.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Kept in touch with clients in order to encourage repeat business and referrals.

Summaries

  • Real estate broker with a reputation for being an excellent communicator and team leader who excels at establishing long-term relationships by instilling confidence and trust.
  • Costs were consistently reduced while profits were increased.
  • Looking for a new job as a Mortgage Loan Closer at a mortgage lender.
  • Broker with a track record of success in management, leadership, and customer service in the financial, real estate, and banking sectors.
  • Mortgage Loan Closer with 11 years of experience working in high-volume situations.
  • Framework are well-understood.
  • Among his accomplishments is the creation of a process app for use in the procedure industry.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Top-producing salesperson and industry expert in Real Estate.

Accomplishments

  • Played a key role in a team that achieved a 74% increase in on-time loan closings year over year by streamlining documentation procedures.
  • Streamlined the document preparation process, resulting in a reduction of closing time by 8 days.
  • Led method, closing 17 mortgages for a high-profile client in Real Estate, ensuring all documents aligned with their unique financial requirements.
  • Reduced the processing backlog by 27% by training a team of 4 on an optimized closing process, improving overall operational efficiency.
  • Collaborated with underwriting and processing teams to improve loan workflows, achieving a 41% improvement in closing speed.
  • Implemented a pre-closing audit process that lowered post-closing errors by 78% and earned praise from senior management.
  • Trained and mentored 3 new closers in compliance regulations and software systems, resulting in 67% faster loan processing.
  • Collaborated with title agents and settlement services to ensure closing documentation accuracy, achieving 6% error-free final loan submissions.
  • Identified critical loan issues during the pre-closing audit phase, reducing post-closing errors by 82%.
  • Constantly achieved 55% or better in client satisfaction scores through excellent communication and accurate final loan submissions.

Affiliations

  • International Association of Administrative Professionals
  • Freemason
  • Commercial Real Estate Finance Council (CREFC) - Enhancing understanding on commercial real estate financing and closing nuances.
  • International Council of Nurses
  • National Association of Real Estate Brokers (NAREB) - Engaged in community outreach efforts and seminars on minority homeownership barriers.
  • Compliance Certification Board (CCB) - Certified PMP holder, specializing in compliance workflows for mortgage closings.
  • Association for Computing Machinery
  • National Affordable Housing Management Association (NAHMA) - Awareness of affordable housing compliance requirements impacting the closing process.
  • National Federation of Independent Business (NFIB) - Taking small business financing best practices to ensure compliance with closing cost estimates and negotiations.
  • Title and Escrow Association of America (TEAA) - Focused on streamlining title issues and ensuring compliance with escrow management protocols.

Certifications

  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Residential Mortgage Specialist (CRMS) - Meridian
  • Escrow Analysis Specialist (EAS) - Harbor & Co.
  • Title Insurance Producer License, Washington
  • Anti-Money Laundering (AML) in Mortgage Lending Certification - Lakeside Partners
  • Compliance and Anti-Fraud Training - Microsoft Excel
  • Certified Escrow Specialist (CES) - Summit Group
  • Certified Mortgage Banker (CMB) – Vantage
  • Apple Certified Associate (ACA)

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