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Skills

  • Supervision
  • Materials preparation
  • Business operations
  • Regulatory compliance
  • Clerical support
  • Problem resolution
  • Dinner service planning
  • Strong verbal communication
  • Methodology implementation
  • Initiative equipment

Work Experiences

  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Accurately translated complex medical terminology into American Sign Language.
  • Assisted teachers in developing strategies for including Deaf students.
  • Audited communication strategies.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Assisted teachers in developing strategies for including Deaf students in mainstream classrooms, fostering an inclusive learning environment for all.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with marketing teams to develop and interpret accessible promotional content, helping the brand reach a previously untapped Deaf audience.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Dependable
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Collaborate with commercial lenders to achieve sales targets.
  • Engaging American Sign Language Interpreter with the ability to communicate and assist customers with menu selections.
  • Deadline-driven
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Highly effective in quality assurance, evaluating personnel performance, and putting in place top-notch strategies.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Regularly interpreted for category meetings, achieving consistent client satisfaction ratings above 37% for both Deaf and hearing attendees.
  • Led the ASL interpretation for multicultural events, delivering interpretations in sync with multiple spoken languages, creating an inclusive experience for all attendees.
  • Provided ongoing interpretation services to assist Deaf students in achieving 75% higher test scores and improved classroom participation.
  • Developed and utilized a customized ASL interpretation framework for standard, significantly enhancing the accessibility experience of Deaf clients.
  • Improved ASL communication strategies for corporate team workshops, resulting in a 60% increase in inclusion and participant engagement.
  • Enabled smooth communication during medical consultations and procedures for Deaf patients, increasing patient follow-up adherence by 53%.
  • Provided interpretation services to facilitate educational inclusivity in 9 special education classrooms, supporting both students and teachers.
  • Served as the primary ASL interpreter at Cedar Works, improving accessibility across 9 departments through real-time and relay interpretation services.
  • Implemented ASL interpretation protocols during public safety announcements and emergency briefings, ensuring critical information was available in real-time.
  • Optimized the remote ASL interpretation service delivery model, cutting average wait times by 67% and enhancing client satisfaction.

Affiliations

  • Rotary International
  • Disability Rights Organization of Columbus
  • Toastmasters
  • Communication Service for the Deaf (CSD)
  • Council de Manos
  • National Alliance of Black Interpreters (NAOBI)
  • American Marketing Association
  • National Federation of the Blind (NFB)
  • Healthcare Interpreter Network (HIN)
  • International Medical Interpreters Association (IMIA)

Certifications

  • Remote Video Interpretation (RVI) Certified Specialist
  • Certified Public Accountant (CPA)
  • Specialist Certificate: Mental Health issued by Northwind
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Healthcare Interpreter (CHI) Certification
  • Apple Certified Associate (ACA)
  • Educational Interpreter Performance Assessment (EIPA) Certification
  • Certified K-12 Interpreter by Oregon
  • Professional Development Certificate in Simultaneous Interpretation from metric

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