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Skills

  • Customer payment behavior analysis
  • AR (Accounts Receivable) management
  • Account discrepancies
  • Empathetic communication
  • Organization
  • Automated follow-up communication
  • Process streamlining
  • Business process improvement (BPI)
  • Bad debt reduction
  • Credit risk assessment

Work Experiences

  • Answered taxpayer questions and assisted individuals with completing and filing tax forms.
  • Audited and refined overdue account procedures, resulting in approximately $13 recovered from accounts older than 5 months.
  • Had an excellent attendance record and was always on time for work.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Created a comprehensive customer outreach program that allowed for a 81% increase in recovered funds within Raleigh.
  • Assisted the legal department by providing detailed financial account reports that were used in resolving 14 high-value debt disputes.
  • Audited overdue account procedures.
  • Analyzed consumer behaviors and payment trends to prioritize collections efforts, boosting monthly collection by $15.
  • Actioned legal holds on 13 accounts valued at a total of $5, directly leading to full recovery and minimized loss.
  • Accounts valued at a total of $11.

Summaries

  • Well-versed in framework document verification and individual metric and category details review.
  • Avoided legal escalation.
  • Achieved measurable outcomes.
  • Accomplished at conducting detailed financial analysis for accounts worth over $141,000, driving a 72% improvement in cash flow management.
  • Excellent problem-solving abilities were required for account reconciliation.
  • Computer savvy and quick learner with ServiceNow and Salesforce expertise.
  • Desire to apply skills and knowledge to a new role in a system environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert at accurately transcribing updated demographics and other data from taxpayers.
  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.

Accomplishments

  • Improved account reconciliation processes for delinquent accounts, driving a recovery rate increase of 36% across 14 portfolios.
  • Presented revenue recovery best practices in quarterly company-wide workshops, resulting in a company-wide improvement of collection efficiency by 80%.
  • Recovered 85% of overdue accounts by employing tailored negotiation tactics and flexible repayment terms.
  • Recovered over $5 in at-risk revenue by developing targeted collection strategies for delinquent accounts nearing write-off status.
  • Provided comprehensive recovery reports to senior management, highlighting the revenue potential while recommending process optimization strategies.
  • Negotiated payment plans for difficult-to-recover accounts, driving a recovery of $7 in just metric.
  • Presented monthly collection status updates to senior executives, improving visibility into account receivables and enhancing decision-making strategies.
  • Played a key role in reducing charge-offs by 72% through close partnerships with customer service and billing teams.
  • Increased efficiency in revenue recovery operations by automating manual tracking tasks, saving over 15 hours per week in operational workloads.
  • Implemented a centralized digital billing system that decreased payment delays by 37%, improving cash flow and reducing outstanding AR.

Affiliations

  • National Association of Credit Management (NACM)
  • National Financial Educators Council (NFEC)
  • National Foundation for Credit Counseling (NFCC)
  • Risk Management Association (RMA)
  • Association of Credit and Collection Professionals (ACA International)
  • Society of Human Resource Management
  • Credit Services Association (CSA)
  • International Association of Administrative Professionals
  • Certified Revenue Cycle Specialist (CRCS) - ITIL
  • National Association of Business Economics (NABE)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • CompTIA Security+
  • Certified Accounts Receivable Professional (CARP) - Lakeside Partners
  • Healthcare Financial Management Association Certified Revenue Cycle Representative (CRCR)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Credit and Collection Compliance Officer (CCCO) – Summit Group
  • Certified Accounts Payable Professional (CAPP) - Institute of Financial Operations
  • Certified Public Accountant (CPA)

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