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Skills

  • Event planning and execution
  • Database administration
  • AP/AR proficiency
  • Credit and collections
  • Transcription and dictation
  • Presentation design
  • Employee timesheet processing
  • Document conversion
  • Meeting minutes
  • Writing reports

Work Experiences

  • Oversaw 16 calendars in order to coordinate meetings, appointments, and events strategically.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Improved customer service ratings by 8% by training 2 new employees on proper phone handling techniques.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Developed and implemented records handling standard operating procedures.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Provided initiative software support and training to the entire office, including troubleshooting and optimization.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 4 ring.
  • Created a new data management system that reduced data retrieval time by 11%.

Summaries

  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Risk assessment and vendor management are examples of areas of expertise.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Facilitated clear communication between 4 departments on high-priority projects, resulting in a successful completion rate of 46% on or ahead of deadlines.
  • Negotiated a new service agreement with process, reducing the associated costs by 37% over the contract period.
  • Coordinated the budget reporting process with the Finance team, ensuring timely submissions for cost reports that met 21% compliance rate.
  • Implemented an improved expense reporting process, minimizing errors by 42% and ensuring compliance with company policies.
  • Supported senior executives in multiple regions by coordinating communications and schedules, achieving a 82% improvement in meeting deadlines.
  • Resolved product issue through consumer testing.
  • Researched, selected, and liaised with external vendors, ensuring timely service delivery and maintaining 34% customer satisfaction rate.
  • Served as office manager responsible for maintaining equipment, lease agreements, and supplies, cutting facilities administration times by 40%.
  • Suggested and implemented a cross-department database system integration, minimizing data discrepancies and increasing efficiency by 25%.
  • Conducted routine quality checks on departmental databases, improving accuracy rates by 36% and reducing administrative corrections.

Affiliations

  • American Society of Safety Professionals
  • National Business Education Association (NBEA)
  • Institute of Certified Professional Managers (ICPM)
  • Certified in ITIL, 2016 via Harbor & Co.
  • National Association of Professional Organizers (NAPO)
  • Administrative Office Management Association (AOMA)
  • Leadership Training through system
  • Association for Computing Machinery
  • Association of Executive and Administrative Professionals (AEAP)
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Project Management Professional (PMP) - Vantage
  • Google Workspace Administrator Certification
  • Certified Meeting Professional (CMP)
  • Certified Public Accountant (CPA)
  • NALA Certified Paralegal (CP)
  • Certified Human Resources Specialist (CHRS)
  • QuickBooks Certification Tableau 2016
  • Certified in Presentation Skills (CPS) Beacon Labs
  • Certified Executive Assistant (CEA) Vantage
  • Certified Technology Specialist (CTS) - Vantage

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