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Skills

  • Customer service
  • Supply ordering
  • Engine performance optimization
  • Automotive air conditioning repair and servicing
  • MS Office
  • Project organization
  • Dealership service department management
  • First Aid/CPR
  • Operational improvement
  • Inventory auditing

Work Experiences

  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.
  • Contributed to the reduction of hazardous waste disposal incidents.
  • Converted it into a specialized high-performance vehicle repair shop.
  • Achieved CPA for advanced diagnostics in framework, significantly improving the department's ability to resolve complex vehicle malfunctions.
  • Achieved CPA for advanced diagnostics.
  • Achieved revenue of $6 for automotive repairs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of procedure project by method team, which resulted in framework.
  • Adhered strictly to environmental and safety regulations.
  • Boosted total shop output by 64%.

Summaries

  • Advanced technical knowledge in hybrid and electric vehicle repairs.
  • Within Miscellaneous, senior Motor Vehicle Specialist and outstanding performer in cross-functional collaboration and performance reporting.
  • Built long-term client relationships.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 54% reduction in restocking time.
  • Apprentice mechanics benefit from excellent leadership and mentoring skills.
  • Committed Motor Vehicle Specialist with a proven ability to enhance shop operations and service upselling, consistently contributing to monthly revenue targets surpassing $6.
  • Certified and experienced Motor Vehicle Specialist skilled in alignment of advanced suspension systems, improving vehicle handling and enhancing customer satisfaction for luxury models.
  • Accomplished Motor Vehicle Specialist with extensive experience in high-end automotive systems, delivering superior service and raising shop productivity by 17%.
  • Consistently exceeded customer expectations.

Accomplishments

  • Initiated and led a training program on advanced hybrid and electric vehicle systems, improving team knowledge and reducing service times by 62%.
  • Directed preventative maintenance and service strategies for fleet vehicles, reducing emergency repair calls by 76%.
  • Repeatedly gained Lean for advanced transmission diagnostics and repair, leading to reductions in warranty servicing times by 59% on average.
  • Managed the diagnostics of electrical systems for 11 vehicles monthly, resulting in a notable decrease in misdiagnosed repairs and customer complaints.
  • Enhanced brake system diagnostics leading to a 71% reduction in premature brake wear incidents, improving vehicle safety for customers.
  • Collaborated with engineering teams to identify recurring mechanical issues in specific vehicle models, resulting in a 18% decrease in warranty-repair claims.
  • Documented and resolved initiative which led to process.
  • Rebuilt over 13 transmissions and engine systems, achieving a 54% decrease in recurring mechanical failures over a six-month period.
  • Collaborated effectively with suppliers to ensure availability of critical parts, reducing downtime by 34%.
  • Collaborated with team of 12 in the development of category.

Affiliations

  • In-Vehicle Networking (IVN) - Contributor and speaker on QuickBooks developments
  • Service Technicians Society (STS) - Active member in training for client relations maintenance
  • Rotary International
  • Equipment and Tool Institute (ETI) - Regular attendee influencing development of service tools
  • American Medical Informatics Association
  • Society of Women Engineers
  • Fleet Management Association (NAFA) - Member specializing in optimizing fleet vehicle longevity
  • American Marketing Association
  • National Society of Professional Engineers (NSPE) - Certification holder in vendor management
  • International Council of Nurses

Certifications

  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hybrid Electric Vehicle (HEV) Technician Certification
  • Apple Certified Associate (ACA)
  • ASE Refrigerant Air Conditioning Servicing (MACS 609)
  • EPA 608 Certified Technician category
  • SAE Level 2 Master Technician Certificate
  • Diesel Engine Repair and Diagnostics Certification
  • ASE L1 Advanced Engine Performance Specialist Certification
  • Certified Transportation Professional (CTP)

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