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Skills

  • Process equipment
  • Failure resolution
  • Staff development
  • Materials preparation
  • Data Management
  • Budgets
  • Hardware evaluation
  • Regulatory compliance
  • Strong verbal communication
  • Communications

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Transported Tableau to 6 months customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Assisted fellow technicians as a backup.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Acquired tools for field service operations.
  • Achieved accolades such as Outstanding Service Award for consistently maintaining technical excellence and field responsiveness in high-pressure environments.
  • Achieved accolades such as Employee of the Year.

Summaries

  • Achieved a 34% reduction in proactive support tickets.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved zero operational disruptions.
  • Field Support Specialist is a multi-talented Field Support Specialist who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Provided hands-on assistance with HubSpot configurations, which increased overall productivity by 67% and significantly reduced downtime across logistics.
  • Participated in the setup and deployment of QuickBooks solutions, cutting down deployment time across the Pacific Northwest by 19% through improved coordination.
  • Contributed to the setup and configuration of Microsoft Excel, ensuring its deployment across 11 regional hubs, enabling 85% improved operational efficiency.
  • Led field operations for QuickBooks installations in the West Coast, ensuring that all systems were fully operational within 18 months, resulting in a successful project completion.
  • Participated in the deployment of QuickBooks for framework, guaranteeing seamless integration and contributing to a Innovation Award received for team collaboration.
  • Monitored incoming requests using procedure, routing high-priority tickets efficiently and slashing resolution time by 49%.
  • Created framework for streamlining troubleshooting steps that reduced average resolution time for field requests by 25%.
  • Helped reduce unplanned downtime during peak operating hours by 52% by performing proactive monitoring and timely hardware/software upgrades.
  • Utilized data analytics to forecast failure rates for Microsoft Excel, driving a 42% improvement in preemptive maintenance scheduling.
  • Implemented and optimized the use of framework across 6 locations, resolving recurring network disruptions and lowering support tickets by 44%.

Affiliations

  • Certified Professional Manufacturer's Representatives Certification
  • Technology Services Industry Association (TSIA), 2018
  • Membership with Professional Service Consultants and Technicians (PSCT)
  • International Association for the Management of Technology (IAMOT)
  • Certified Automation Professional (CAP) Certification from the ISA
  • American Medical Informatics Association
  • Help Desk Institute (HDI) Certification or Membership
  • Lions Club
  • Network and Professional Service Engineers Group
  • Rotary International

Certifications

  • Certified Protection Officer (CPO)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ISTQB Foundation Level Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Troubleshooting Specialist
  • Certified Customer Service Professional (CCSP)
  • Project Management Professional (PMP)
  • ServiceNow Certified System Administrator

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