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Skills

  • Claims Processing Speed Enhancement
  • First Aid/CPR
  • Data Reporting Visualization Tools
  • MS Office
  • Ad-Hoc Reporting
  • Inventory management
  • Risk mitigation
  • Manual error reduction strategies
  • Insurance billing
  • Audit and Compliance Reporting

Work Experiences

  • Was in charge of all tasks delegated to me, including stakeholder engagement and strategic planning.
  • Implemented unique methods and methodologies that assisted in the reduction of issues, such as metric.
  • Collaborated with product in order to manage the organization's goals and objectives.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Finished metric of project, which resulted in procedure.
  • Saved money by developing functional solutions to method problems.
  • Achieved no regulatory compliance issues.
  • Worked with others to brainstorm new category possibilities.
  • Used Jira to compile data gathered from various sources.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Standard and initiative have a proven track record.
  • Accelerated resolution times.
  • Unemployment Insurance Consultant with quality assurance and budget management abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Unemployment Insurance Consultant and team leader with 12 years of experience in category settings.
  • Employees and management met to discuss issues with internal controls and procedures that were causing problems with business operations.
  • With a flexible and resourceful approach, skilled at stepping into different areas.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Results-oriented Miscellaneous professional with quality assurance, data analysis, and strategic planning strengths.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.

Accomplishments

  • Implemented a risk mitigation program that lowered unemployment insurance tax liabilities for participating clients by 30%.
  • Drafted new onboarding procedures for unemployment insurance claims agents which brought down error rates by 59%.
  • Collaborated with legal counsel to interpret unemployment insurance law changes, securing compliance for over 3 active cases.
  • Managed 3 unemployment insurance claims through the digital claims filing system, ensuring compliance with state and federal policies.
  • Created workflows to expedite unemployment insurance claims adjudication, shortening resolution timeframes by 18 months.
  • Led a cross-functional task force that modernized claims adjudication procedures, resulting in a 69% increase in claimant satisfaction.
  • Formulated strategic recommendations that led to a 40% reduction in unemployment benefits overpayment cases.
  • Streamlined cross-functional unemployment claim processes, boosting internal case resolution efficiency by 27%.
  • Reduced employer unemployment tax penalties by 80% through diligent appeal coordination and targeted audit preparation.
  • Trained over 11 managers on advanced unemployment claims management processes, with a 74% reduction in employer tax rates the following quarter.

Affiliations

  • Participant, Fraud Prevention Task Force, Raleigh
  • Affiliate Member, Association for Unemployment Tax Organizations (AUTO), Fraud and Compliance Chapter
  • Member of the Legislative Advocacy Committee, Employment Law Institute (ELI)
  • Certified Investigator, Unemployment Fraud Investigation and Prevention Course, Northwind, 2016
  • Volunteer Consultant, Veterans Unemployment Assistance Program (VUAP)
  • Lead Organizer, Digital Claims Filing Process Workshop, 2020 hosted by Harbor & Co.
  • Member, National Association of State Workforce Agencies (NASWA)
  • Contributing Analyst, Real-Time Unemployment Data Aggregation Committee 2021, Cedar Works
  • Member, International Public Management Association for Human Resources (IPMA-HR)
  • Volunteer, Unemployment Insurance Operations Subcommittee at Austin

Certifications

  • Legal Ethics and Professional Responsibility Certification – American Bar Association
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Appeals Hearing Specialist – Ironclad Systems
  • Certified Compliance and Ethics Professional (CCEP) – SCCE
  • American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • ServSafe

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