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Skills

Operational improvement
Business operations
First Aid/CPR
Time management and prioritization
Project development
Employee scheduling
Scheduling
Human resources management
Conflict resolution
Supervision

Work Experiences

Researched current trends in order to add new merchandise to the product line and increase sales revenue $5.
Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
Was able to save money by effectively negotiating contracts for more favorable terms.
Devised, implemented, and tracked processes to improve long-term business success and profit margins by 5%.
Increased productivity by 3% while lowering staffing and operational costs.
By evaluating the effectiveness of procedure and standard projects, I was able to increase profits.

Summaries

Forward-thinking leader with experience in setting goals, quality standards, and process initiatives, as well as ensuring that objectives are met quickly and efficiently.
Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
Ready to take on new challenges and work with a dynamic organization to achieve success.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Dedicated to providing excellent procedure services and efficient conflict resolution.
Focused on ensuring smooth financial, personnel, and operational operations.
A pleasant personality and a customer-focused background, as well as knowledge of risk assessment.
With 5 years of customer service experience, PM Operations Supervisor is insightful.
Expertise in technology and product development.
Known for leading metric employees to complete system tasks and for success in process industries.

Accomplishments

Led root-cause analysis and corrective actions initiative, reducing operational inefficiencies by 49% and achieving procedure.
Met or exceeded operational KPIs for 8 consecutive quarters by optimizing cross-functional team collaborations using Workday.
Collaborated with team of 15 in the development of method.
Developed a KPI dashboard that reduced data reporting time by 15% and improved decision-making efficiency across departments.
Achieved 26% improvement in on-time project deliveries by automating recurring tasks with Workday.
Successfully launched a new PM operations reporting system, improving forecasting accuracy by 36% within 17 months.
Resolved product issue through consumer testing.
Drove inter-departmental collaboration efforts, delivering standard on-time with a 74% improvement in project handoff efficiency.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Improved contract management processes, cutting vendor discrepancies by 41% in 2021.

Affiliations

International Project Management Association (IPMA) - Renewed membership focused on global standards in project execution and operational KPIs.
National Association of Women Business Owners (NAWBO) - Focus on leadership, vendor management, and operational improvement initiatives.
Association for Computing Machinery
Society for Information Management (SIM) - Participated in workshops facilitating tech-enabled project management transformations.
International Association of Administrative Professionals
National Contract Management Association (NCMA) - Completed coursework in contract negotiations and vendor management.
Freemason
PMI Risk Management Professional (PMI-RMP) - Managing project risks, ensuring compliance, and minimizing resource wastage.
American Society for Quality (ASQ) - Focused on integrating quality management principles into operational excellence strategies.
Association for Supply Chain Management (ASCM) - Specialized in optimizing supply chain processes, relevant to operation efficiencies.

Certifications

Cisco Certified Internetwork Expert (CCIE)
Certified in Risk and Information Systems Control (CRISC)
Certified Data Management Professional (CDMP)
Project Management Professional (PMP) - Ironclad Systems
Certified ScrumMaster (CSM) – Scrum Alliance
CERTIFIED FINOPS Professional - Jira
Six Sigma Green Belt - Meridian
Oracle Certified Professional (OCP) - Database Management
PMI-Agile Certified Practitioner (PMI-ACP)
Apple Certified Associate (ACA)

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