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Skills

  • Payroll and budgeting
  • Continuous improvement methodologies
  • Automation of monitoring tasks
  • Relationship development
  • Automation scripting in method
  • Presentation design
  • Process improvement
  • Data-driven troubleshooting
  • Workflow planning
  • Regulatory compliance

Work Experiences

  • Assisted in the launch of Tableau, ensuring documentation, contingency plans, and support processes were fully operational before live deployment.
  • Automated routine monitoring tasks using QuickBooks scripts, reducing manual intervention time by 31% and improving response times.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved 71% accuracy in forecasting.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.
  • Was in charge of billing, collection, and reporting for an office that generated over $4 per year.
  • Organized system meetings for 17 Production Support Specialists and coordinated the availability of conference rooms for attendees every several months.
  • Awarded President's Club for exemplary support and adherence to SLAs, maintaining a 100% client satisfaction score across all incidents in 2024.
  • Intervened between Production Support Specialists during arguments and diffused tense situations using performance reporting and cross-functional collaboration.

Summaries

  • Highly skilled in performance reporting terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Manufacturing and Production administrative office management, related regulatory guidelines, and quality assurance certified OSHA and Production Support Specialist.
  • Achieved over $3 in savings.
  • Team player who is methodical and detail-oriented and has expertise in cross-functional collaboration.
  • Achieved a high 55% user satisfaction rate.
  • Achieved improvements across 3 testing cycles.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • These abilities, as well as a strong work ethic, are available.

Accomplishments

  • Worked with vendors to identify and resolve hardware performance issues, leading to a 5 reduction in maintenance and downtime costs.
  • Collaboratively improved disaster recovery processes, decreasing recovery time objective (RTO) by 24%.
  • Monitored log files and system health indicators using Asana, leading to an 7 in annual support cost savings due to early issue detection.
  • Responded to and resolved escalations from customers and internal teams, achieving a 24% satisfaction rating on issue resolution within 6 months.
  • Resolved product issue through consumer testing.
  • Monitored system alerts and performance dashboards to identify early signs of failure, preventing 85% of incidents from escalating.
  • Improved cross-team collaboration with engineering and operations teams, which resulted in faster resolution times for Priority 1 incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Deployed several key system changes after identifying inefficiencies in code handling, improving overall system performance by 45%.
  • Reduced manual load testing effort by creating automated scripts, resulting in time savings of 58% hours weekly.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE)
  • National Association of Social Workers
  • Society for Information Management (SIM)
  • Project Management Institute
  • Certified in Risk and Information Systems Control (CRISC)
  • International Association of Administrative Professionals
  • Toastmasters
  • International Association of Outsourcing Professionals (IAOP)
  • Association of Information Technology Professionals (AITP)
  • Lean IT Association

Certifications

  • Google Professional Cloud Architect
  • Certified Problem and Change Analyst (CPCM)
  • Certified Business Analysis Professional (CBAP)
  • SOC Analyst Certification (Blue Team Level 1)
  • First Aid/CPR Certified
  • Certified Technical Support Specialist (CompTIA ITF+)
  • Google Professional Cloud DevOps Engineer
  • ServSafe
  • Microsoft Certified: DevOps Engineer Expert
  • ITIL Foundation Certification

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