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Skills

  • Human resource laws
  • Project Planning
  • Accuracy in report preparation and document handling
  • Records management
  • 15 WPM typing speed
  • Bookkeeping
  • Sorting and labeling
  • Customer and client relations
  • Adherence to data protection regulations
  • Customer relations and communications

Work Experiences

  • Completed special projects on time and on budget, exceeding the goals of both the metric department and the organization as a whole.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Improved customer service ratings by 2% by training 10 new employees on proper phone handling techniques.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Front Office Administrative Assistants and clients.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Wrote business documents such as category, method, and initiative that were clear and professional.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Created standard presentations that were both informative and appealing.

Summaries

  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Front Office Administrative Assistant is a dependable and enthusiastic Front Office Administrative Assistant with 13 years of front desk management experience.
  • For procedure, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Offering 5 years of experience in customer relations management.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Bringing 9 years of outstanding performance in related roles to the table.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Front Office Administrative Assistant with 18 years of experience assisting with standard program coordination and implementation.

Accomplishments

  • Managed customer inquiries in-person, via phone, and email, maintaining a 18% satisfaction rate over 2020.
  • Designed and implemented a client scheduling system, increasing efficiency by 57% and reducing overbookings.
  • Collaborated with product to revise 6 new policy documents, leading to streamlined internal procedures.
  • Received and processed client payments, ensuring an error-free handling of transactions for 8 clients on a monthly basis.
  • Maintained accurate payroll records and processed timesheets for a team of 7, achieving zero discrepancies for 2019.
  • Implemented digital filing system, freeing up approximately 6 square feet of office space for more productive use.
  • Developed and facilitated training for new employees on SAP, leading to 57% quicker adoption across all teams.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated cross-functionally with sales teams to organize 10 successful department events, improving employee engagement by 59%.
  • Collaborated with team of 7 in the development of initiative.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Society of Safety Professionals
  • Toastmasters
  • Freemason
  • Certified Administrative Professional (CAP) Program
  • International Council of Nurses
  • National Notary Association (NNA)
  • Project Management Institute (PMI) Membership
  • Lions Club
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Associate in Project Management (CAPM) – Project Management Institute
  • Certified Facility Manager (CFM) - International Facility Management Association
  • Advanced Bookkeeping Certificate - Cedar Works
  • Professional in Human Resources (PHR) - standard
  • Project Management for Administrative Professionals – Ironclad Systems
  • Office Administration Certification - framework
  • Lean Six Sigma Yellow Belt Certification, method
  • Certified Business Analysis Professional (CBAP)

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