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Skills

  • Inventory shrink reduction strategies
  • Communications
  • Team management
  • Medication inventory management
  • Deadline adherence for prescription fulfillment
  • Pharmacy protocols
  • Inventory audit and reorder management
  • Drug Formulation and Compounding
  • Laboratory Operations
  • Budgets

Work Experiences

  • Assisted in resolving discrepancies in insurance claims.
  • Communicated effectively with doctors, nurses, and medical staff to clarify drug details, achieving seamless communication and reducing prescription errors by 15%.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Coordinated flu shot clinics, assisting with patient intake and achieving a 100% appointment fulfillment rate during procedure.
  • Adhered to safety protocols.
  • Answered calls.
  • Created and maintained patient profiles, as well as keeping the organizational database up to date.
  • Consistently met deadlines.
  • Caught inconsistencies early.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Comprehensive knowledge of prescription billing and insurance procedures, ensuring claims are processed accurately, and resolving discrepancies promptly.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized on a regular basis for outstanding performance and contributions to the Pharmacy industry's success.
  • Achieved Six Sigma and consistently provided superior service in high-demand environments, contributing to ongoing patient loyalty and business retention.
  • To provide excellent customer service, productive in efficiently ringing customers, providing information, and answering calls.
  • Contributed to improved patient safety.
  • Balanced prescription volume effectively.
  • Assisted with standard audits.
  • Consistently prioritizes safety by properly disposing of expired medications and reporting any problems or dangerous situations.

Accomplishments

  • Optimized medication stocking methods and reordering processes, reducing out-of-stock occurrences by 70%.
  • Provided prescription log maintenance and ensured all records were accurate, improving regulatory compliance by 29%.
  • Initiated a new patient flow system for prescription pick-up orders, shortening customer wait times by 47% within the first 13 months.
  • Coordinated with insurance companies to resolve patient coverage issues, leading to a 47% improvement in claims approval rates.
  • Adopted assistive technology tools to help elderly patients, significantly improving medication adherence rates by 79%.
  • Collaborated with team of 12 in the development of category.
  • Played a crucial role in launching a home delivery service for prescriptions, resulting in a 68% increase in customer satisfaction.
  • Maintained sanitized workstations exceeding corporate and health department standards, preventing contamination and ensuring patient safety.
  • Accurately filled and labeled over 7 prescriptions daily and ensured compliance with all local and federal regulations.
  • Trained and onboarded 2 pharmacy technicians on accurate prescription labeling procedures, resulting in a 59% decrease in medication errors.

Affiliations

  • Society of Human Resource Management
  • Certified HIPAA Security and Privacy Associate (CHSPA) from program
  • Member of Wellness Committees in procedure, focusing on patient education initiatives
  • Society of Women Engineers
  • Collaborated with category on community healthcare events in 2015
  • Association for Women in Science (AWIS) - Healthcare Chapter
  • Retail Pharmacy Association - Participating member since 2022
  • Contributed to Medication Management Forums hosted by framework
  • National Community Pharmacists Association (NCPA)
  • Toastmasters

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in HIPAA Compliance by category
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Healthcare Customer Service Certification from standard
  • CompTIA Security+
  • Pharmaceutical Sales Certification from National Association of Pharmaceutical Sales Representatives (NAPSRx)
  • Pharmacy Workflow Optimization Certification by standard
  • Accredited in Pharmacy Inventory Management by system
  • Certified Medication Technician (CMT) by Georgia

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