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Skills

  • Process improvement
  • Diversity and inclusion program creation
  • Employee engagement improvement strategies
  • Data-driven decision making
  • Business Planning
  • Business operations
  • Agile project management
  • Corporate Restructuring Strategy
  • Relationship development
  • CRM system implementation

Work Experiences

  • Identified system areas in need of improvement and implemented standard program, resulting in a 12% increase in productivity.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Oversaw a group of 8 standard associates who dealt with the department's daily and complex requirements.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Taught Management Staff Members and Management Staff Members effective customer service techniques, resulting in a 2% increase in client satisfaction.
  • Achieved results in several months.
  • Achieved 12 successful certifications in 2017.
  • Achieved a reduction of 77% in operational costs.

Summaries

  • Management Staff Member is a multi-talented Management Staff Member who is consistently rewarded for planning and operational improvements.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Professional who is both energetic and poised.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Bringing 18 years of industry experience to Vantage, and ready to take on a challenging, growth-oriented role.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expertise in technology and product development.
  • Accomplished business strategist who played a crucial role in launching operations in the Southwest, generating over $13 in revenue in the past year.
  • Dedicated to providing high-quality services and products.

Accomplishments

  • Developed and executed a succession planning strategy, positioning 18 employees for key leadership roles, maintaining business continuity during a corporate restructuring.
  • Managed cross-departmental collaboration to evaluate and restructure the organizational hierarchy, achieving 39% operational cost savings.
  • Collaborated with leadership to design a talent management framework that aligned with business objectives and improved workforce agility.
  • Led a company-wide initiative to revamp client engagement strategies, increasing customer retention rates by 25% over several months.
  • Strategized and implemented talent management frameworks that reduced recruitment costs by 34% while enhancing employee skillsets and engagement.
  • Enhanced compliance audit preparedness, reducing discrepancies by 82% through gap analysis and process improvement recommendations.
  • Developed a performance tracking system that improved operational transparency and facilitated data-driven decisions, leading to a 15% increase in overall productivity.
  • Streamlined department processes, achieving a 68% cost reduction and improving month-end reporting accuracy using Asana.
  • Implemented a feedback-driven training program that raised employee engagement scores by 50% and increased customer satisfaction metrics.
  • Led performance appraisal initiatives that boosted employee productivity by 57% and ensured alignment with corporate goals within logistics.

Affiliations

  • Business Continuity Institute (BCI)
  • American Marketing Association
  • American Management Association (AMA)
  • Freemason
  • Project Management Institute (PMI)
  • American Medical Informatics Association
  • Talent Development Reporting Principles (TDRp)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Association for Change Management Professionals (ACMP)

Certifications

  • First Aid/CPR Certified
  • ServSafe
  • Professional in Human Resources (PHR), program
  • Certified International Risk Manager (CIRM) - IIRM
  • Microsoft Certified Systems Engineer (MCSE)
  • MBA in Global Supply Chain Management - program
  • SHRM Certified Professional (SHRM-CP)
  • Certified Human Capital Strategist (HCS) – metric
  • CompTIA Network+
  • Corporate Restructuring Certification - Summit Group

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