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Skills

  • Network security
  • Capacity planning and scaling
  • TCP/IP protocol
  • Customer service
  • Automated System Provisioning
  • Technical analysis
  • Switches and routers
  • Cloud migration strategies
  • SonicWall
  • Storage virtualization

Work Experiences

  • Achieved a 23% decrease in overall technical downtime company-wide.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Salesforce to three years customer locations.
  • Achieved savings across 3 deployments.
  • Had an excellent attendance record and was always on time for work.
  • Boosted system performance by 52%.
  • Internal and external clients received 2nd and 3rd level technical support and troubleshooting from me.
  • Tracked and tested application performance to identify potential bottlenecks, develop solutions, and work with developers to put them in place.
  • Automated the backup system processes through scripting, ensuring daily backups with a 5% data restore success rate during tests.
  • Achieved a 42% decrease in security breaches.

Summaries

  • Within Miscellaneous, senior Information Technology Engineer and outstanding performer in cross-functional collaboration and data analysis.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 9% cost reduction in operations.
  • Adept at architecting high-availability cloud solutions.
  • Conducted root cause analysis.
  • Delivered a 16% improvement in system availability.
  • Adept at cross-functional teamwork.
  • Achieved a 9% faster system recovery time.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Decreased provisioning time by 30%.

Accomplishments

  • Collaborated with development teams to implement DevSecOps practices, improving code quality and reducing security vulnerabilities in production by 27%.
  • Developed and implemented predictive analytics for system resource usage, reducing over-provisioning by 15% and optimizing cost management.
  • Coordinated an enterprise-level email migration from initiative to standard for 7 users, achieving near-zero downtime and ensuring data integrity.
  • Collaborated with team of 18 in the development of procedure.
  • Collaborated with development teams to enhance operational efficiency by optimizing system performance, resulting in a 41% increase in scalability.
  • Designed and implemented a fault-tolerant, high-availability cloud infrastructure across Jira, reducing downtime by 38% and improving scalability for 10 users.
  • Successfully integrated company-wide single sign-on (SSO) solution, reducing login error rates by 24% for 11 employees and streamlining authentication processes.
  • Integrated multi-factor authentication (MFA) across all key systems, resulting in a 73% decrease in security breaches and enhancing overall system integrity.
  • Played a key role in migrating on-premises workloads to the cloud, reducing infrastructure maintenance costs by 39% and increasing system uptime.
  • Automated server health monitoring and reporting, reducing unplanned downtimes by 62% across SAP environment.

Affiliations

  • Honorary participant in the Certified Information Technology Infrastructure Library (ITIL) Experts Fellowship
  • Attended sessions from the Open Source Initiative (OSI) to drive open-source and cross-platform development initiatives
  • Presented in a roundtable at the Open Group Architecture Forum (TOGAF) on IT architecture management
  • Freemason
  • Member of the Project Management Institute (PMI) specializing in IT project management
  • Rotary International
  • Project Management Institute
  • Association for Computing Machinery
  • Contributed to the Society for Information Management (SIM) as a speaker on IT governance
  • American Society of Safety Professionals

Certifications

  • Certified SAFe® DevOps Practitioner
  • Certified Ethical Hacker (CEH)
  • Certified Data Center Management Professional (CDCMP)
  • Cisco Certified Network Professional (CCNP)
  • Apple Certified Associate (ACA)
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Network Defender (CND)
  • Cisco Certified Internetwork Expert (CCIE)

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