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Skills

  • Customer service excellence
  • Microsoft Excel proficiency
  • Multi-line Telephone Systems
  • Cross-functional collaboration
  • Excellent planner and coordinator
  • Sorting packages
  • Restocking supplies
  • Technical support
  • Accounts payable / accounts receivable
  • Business correspondence

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Enhanced customer service protocols.
  • Coordinated office renovations, overseeing contractors and internal employees, ensuring projects were completed on time and within $14 budget.
  • Organized, stored, and retrieved files to improve daily operations and support customer needs.
  • Contributed to clearer action plans.
  • Adhered to legal time limits for onboarding.
  • Achieved a 25% increase in productivity over 2021.
  • Conducted candidate screening.
  • Consistently met weekly output goals.
  • Collaborated with IT and external vendors.

Summaries

  • In category environments, willing to take on any clerical need to improve efficiency and team performance.
  • Reliable Program Support Assistant seeking to apply 12 years of vendor management and team leadership experience to the Office Associate position.
  • This enthusiastic and well-organized Administrative Assistant possesses a variety of skills, including data entry, schedule management, and event planning.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Office Associate with 3 years of successful project management and budget management experience.
  • Team player who is knowledgeable in risk assessment and client relations.
  • Workday and HubSpot experts.
  • Office Associate is a dependable and enthusiastic Office Associate with 6 years of front desk management experience.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations.

Accomplishments

  • Planned and executed all aspects of a major office headquarter move.
  • Coordinated
  • Process Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
  • Launched
  • Reporting : Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
  • Medical Records: Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
  • Training: Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Contributed
  • Scheduling: Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Administration: Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Affiliations

  • Jaycees
  • Institute of Certified Professional Managers (ICPM)
  • Lions Club
  • Society of Women Engineers
  • International Council of Nurses
  • National Notary Association (NNA)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Association of Executive and Administrative Professionals (AEAP)
  • Association for Talent Development (ATD)

Certifications

  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • QuickBooks Certified User
  • Cybersecurity Awareness Certificate by Meridian
  • CPR & First Aid Certified by American Red Cross
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)

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