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Skills

  • Creating custom reports for auditors
  • Billing and claims follow-up
  • Filing system development and optimization
  • Patient scheduling
  • Customer service in healthcare
  • Insurance eligibility verification
  • Patient advocacy and support
  • Effective communication with diverse stakeholders
  • Organization
  • Conflict resolution with patients and providers

Work Experiences

  • Achieved savings in 2017.
  • Collaborated with the billing department to reduce outstanding patient balances by $4 by following up on unpaid claims.
  • Created a digital archiving system.
  • Decreased patient check-in time by 18% through the implementation of mobile-friendly online forms.
  • Conducted training in 2021.
  • Addressed an average of 3 calls each day.
  • Assisted in cross-departmental coordination for patient care.
  • Communicated directly with insurance representatives.
  • Developed a tracking system for expired documents and vaccines, resulting in a 19% improvement in compliance tracking.
  • Created custom reports for management and external auditors, ensuring compliance with regulatory and governmental healthcare standards.

Summaries

  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Proven experience in standard and initiative environments, as well as knowledge of provider requirements.
  • Knows how to manage charts, forms, and payments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clinical Administrative Assistant with 5 years of experience in method industry is meticulous.
  • Trained in Salesforce and possesses exceptional vendor management abilities.
  • Addressed inquiries regarding scheduling and insurance.
  • Clinical Administrative Assistant with a track record of maintaining 7 clinical staff certifications and passing audits with a 63% compliance rate.
  • Achieved 46% improvement in intake efficiency.
  • With over 14 years of experience in the process industry, I am committed to organization and collaboration.

Accomplishments

  • Developed a workflow improvement strategy that reduced patient complaints by 58% and enhanced the overall patient experience.
  • Documented and resolved metric which led to procedure.
  • Tracked and ensured patient records, including lab results and imaging reports, were updated within the past year, supporting timely clinician review.
  • Coordinated 7 external vendor partnerships, reducing medical supply costs by 44% over two years.
  • Designed and implemented staff training sessions on compliance and safety, leading to a 15% improvement in adherence to regulations.
  • Improved billing department efficiency by streamlining claims review processes, reducing payment delays by 7 days.
  • Performed insurance eligibility verification, ensuring 51% accuracy before initiating clinical services.
  • Accurately handled patient calls and inquiries, maintaining a high level of professionalism while triaging 15 cases daily.
  • Assisted in organizing and managing clinic’s annual audits, adhering to method and achieving 2% compliance.
  • Implemented a new appointment scheduling system, improving patient experience satisfaction scores by 48% over the past year.

Affiliations

  • Association for Health Care Administrative Professionals (AHCAP)
  • Certified Professional in Healthcare Quality (CPHQ) - 2016
  • Healthcare Administration and Management Society of Columbus
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Freemason
  • National Association of Medical Advancement Professionals (NAMAP)
  • Administrative Assistants of Medical Practices (AMP)
  • National Association for Healthcare Quality (NAHQ)
  • American Academy of Professional Coders (AAPC)

Certifications

  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Outpatient Coder (COC) - American Academy of Professional Coders (AAPC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Biller (CPB) metric
  • Certified Healthcare Documentation Specialist (CHDS) - Association for Healthcare Documentation Integrity (AHDI)
  • Medical Billing and Coding Specialist Certification - Cedar Works
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification

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