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Skills

  • Problem resolution
  • Customer service
  • Budgets
  • Patient advocacy and support
  • Mentorship for new administrative employees
  • Email and communication management for providers
  • Attention to detail in patient records
  • MS Office
  • Vendor relationship management
  • Medical records management

Work Experiences

  • Delivered exceptional customer service.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Decreased patient check-in time by 62%.
  • Assisted with clinical research by obtaining informed consent from patients and ensuring accurate data entry for the study results.
  • Designed a new patient appointment reminder system.
  • Created custom reports for management and external auditors, ensuring compliance with regulatory and governmental healthcare standards.
  • Addressed an average of 3 calls each day.
  • Collaborated with the billing department to reduce outstanding patient balances by $4 by following up on unpaid claims.
  • Coordinated interdisciplinary meetings for a 7-provider medical team.
  • Assisted with onboarding new healthcare providers.

Summaries

  • Adhered to HIPAA protocols.
  • Clinical Administrative Assistant with 8 years of successful vendor management and strategic planning experience.
  • Within Healthcare, senior Clinical Administrative Assistant and outstanding performer in performance reporting and project management.
  • Achieved 46% improvement in intake efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Consistently reduced outstanding balances.
  • Clinical Administrative Assistant with a track record of maintaining 7 clinical staff certifications and passing audits with a 63% compliance rate.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Collaborated closely with insurers and healthcare providers.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Tracked and ensured patient records, including lab results and imaging reports, were updated within the past year, supporting timely clinician review.
  • Accurately handled patient calls and inquiries, maintaining a high level of professionalism while triaging 15 cases daily.
  • Designed an efficient inventory tracking system that saved $14 by optimizing procurement processes in 2023.
  • Compiled and reviewed expense reports for 9 team members, ensuring all reports met organizational policies and compliance standards.
  • Ensured proper data entry and updating within the practice’s EHR system, reducing documentation errors by 19%.
  • Reduced claims denials by 85% through accurate coding and timely submission, boosting revenue cycles.
  • Developed a workflow improvement strategy that reduced patient complaints by 58% and enhanced the overall patient experience.
  • Acted as a liaison to resolve interdepartmental communication issues, decreasing task duplication by 19% across clinical teams.
  • Designed and implemented staff training sessions on compliance and safety, leading to a 15% improvement in adherence to regulations.
  • Coordinated 7 external vendor partnerships, reducing medical supply costs by 44% over two years.

Affiliations

  • National Association of Medical Advancement Professionals (NAMAP)
  • Jaycees
  • National Association for Healthcare Quality (NAHQ)
  • International Association of Administrative Professionals (IAAP)
  • American Marketing Association
  • Certified Electronic Health Records Specialist (CEHRS) - 2019
  • International Council of Nurses
  • Rotary International
  • Society of Women Engineers
  • Association for Clinical and Translational Science (ACTS)

Certifications

  • Certified Regulatory Compliance Manager (CRCM) - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Advanced Medical Administrative Assistant Certification - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Clinical Supervisor (CCS) – Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Certified Outpatient Coder (COC) - American Academy of Professional Coders (AAPC)
  • Certified Physician Practice Manager (CPPM) – American Academy of Professional Coders (AAPC)
  • Certified Professional Coder (CPC) - procedure

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