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Skills

  • MS Office
  • Conflict resolution training for sales teams
  • Employee Onboarding
  • Competitor analysis training material
  • Sales report analysis
  • Cultural adaptation in sales training for Portland
  • Training material development
  • Cross-selling opportunity identification
  • Problem resolution
  • Team building

Work Experiences

  • Achieved a 19% reduction in post-sale support tickets.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that standard was achieved.
  • Authored a comprehensive training manual for capital equipment sales negotiations that became standard practice, reducing deal cycle time by 18%.
  • Automated repetitive training tasks.
  • Capitalized on $15 in cross-selling opportunities.
  • Evaluated the effectiveness of training programs on a regular basis and made improvements in areas where they were lacking.
  • Contributed to a 66% increase in quarterly revenue.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Contributed to a 36% regional market share increase.
  • Used Power BI to create training for system employees, resulting in a 11% increase in company retention and productivity.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Highly skilled at creating training manuals and protocols to help new hires stick around longer.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Strengths in project management and data analysis backed up by Education and Training training.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • With extensive knowledge of Workday use and procedure industry procedures, he is an expert in process and framework training.
  • Aligned programs with strategic initiatives.
  • Focused Sales Trainer with extensive experience in sales team development and mentoring, as evidenced by 10 years of outstanding system industry performance.
  • Working with HR to coordinate hiring events and implement training protocols to improve employee performance is second nature to me.

Accomplishments

  • After training 7 sales reps on equipment servicing upsell tactics, our service-related revenue stream saw a 73% growth over 7 months.
  • Resolved product issue through consumer testing.
  • Authored a capital equipment sales playbook that became the foundation for framework global training strategy, resulting in 30% faster deal closures.
  • Collaborated with the marketing department to align sales training content to new product launch timelines, shortening time-to-market for capital equipment by 7 days.
  • Revamped onboarding and training processes for capital equipment salespeople, resulting in a 72% reduction in time-to-first-sale metrics.
  • Implemented cultural adaptation training techniques for teams in Phoenix, ensuring regional marketing and sales strategies fitted local norms, achieving 4 in orders.
  • Analyzed past quarter sales data to identify skill gaps and tailored advanced training sequences, elevating the forecast accuracy for capital equipment sales by 18%.
  • Conducted quarterly webinars on capital equipment warranty sales strategies, contributing to a 84% increase in auxiliary revenues from warranties.
  • Facilitated workshops on soft sales skills and capital equipment ROI presentation strategies, increasing customer satisfaction by 17% based on post-sale surveys.
  • Partnered with a CRM implementation team to integrate a training module directly into the sales platform, improving capital equipment sales accuracy by 50%.

Affiliations

  • Consultative Sales Certificate – 2017, Vantage
  • Customer Service Certificates – Emphasis on Post-Sales Capital Equipment
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Client Engagement Association – Advanced Client Retention Strategies Member
  • Certified Master Training Specialist (MTS) – Focus on Equipment/Solution Sales
  • American Society for Training & Development (ASTD) – Certified Facilitator, initiative
  • Society of Women Engineers
  • Medical Device Manufacturers Association (MDMA) - Industry Instructor
  • Healthcare Sales & Marketing Network – Capital Sales Training Contributor

Certifications

  • Certified Inside Sales Leader (CISL) - AA-ISP
  • Project Management Professional (PMP)
  • Certified Solution Selling Consultant - Beacon Labs
  • CompTIA A+ Technician
  • Certified Corporate Sales Trainer (CCST) - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • High Impact Sales Training Certification - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Salesforce Certified Administrator

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