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Skills

  • Process improvement
  • Relationship development
  • Dental cleanings and extractions
  • Personable
  • Preparing work plans and budgets
  • Positive reward based training
  • Administrative expertise
  • Overseeing the use of chemicals
  • Responsible
  • Treating wounds

Work Experiences

  • Kept boarding areas clean and organized to promote animal welfare.
  • Started it.
  • Fed, walked, and cared for 11 dogs during the owners' absences and out-of-town trips.
  • Restocked supplies and rotated items to keep operations running smoothly and prevent perishable goods from expiring.
  • Contributed to client retention by consistently providing excellent customer service to both clients and pets.
  • Designed walks for senior dogs and dogs with a variety of medical issues.
  • Acquired 13 new customers in several months by providing excellent service that resulted in word-of-mouth recommendations.
  • Made a decision.
  • Worked with animal owners to schedule services and collect payments.
  • Kept a daily log of time spent with dogs in order to calculate payments, itemize activities, and provide services.

Summaries

  • Compassionate veterinary surgeon with more than 14 years of experience as a private practitioner and as part of a high-volume 18-doctor small-animal practice.
  • Committed to the dogs' well-being and the owners' peace of mind.
  • Veterinarian with experience managing multiple animal health facilities as well as coordinating care schedules with veterinary technicians and staff.
  • Professional in veterinary medicine with a knack for forming positive and long-lasting relationships with pet owners and their pets.
  • Feedings and treatments should be documented for transparency and open communication with owners.
  • A compassionate veterinarian committed to promoting animal welfare while also ensuring public health and safety through effective animal management.
  • Knows the best walking routes and dog parks in the area.
  • Focused on customer service
  • Dedicated to learning, growing, and succeeding in Veterinary.
  • Dedicated to all aspects of animal care in order to promote health and wellness.

Accomplishments

  • Honored as Excellence Award based on procedure.
  • Organized community dog park clean-up events, improving local reputation and generating new leads, contributing to a 76% business growth.
  • Maintained a 70% client retention rate through reliable, personalized, and professional services.
  • Improved the customer experience by developing a comprehensive new client onboarding process, which accelerated trust establishment by one year.
  • Project Development: Collaborated with team of compliance in the development of procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led efforts to monitor canine health during walks, identifying potential issues such as dehydration and early-stage conditions, benefiting clients with actionable insights.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed public outreach initiatives to educate the community on program.
  • Reporting: Documented and resolved metric which led to initiative.

Affiliations

  • Senior Dog Rescue Volunteer for Summit Group
  • Paws and People Local Fundraising Volunteer Organizer
  • American Kennel Club (AKC) Canine Good Citizen Evaluator
  • Association for Supply Chain Management (APICS)
  • Puppy Socialization and Rehabilitation Network
  • International Society for Animal Professionals (ISAP) Trainer Certification
  • Lions Club
  • Society of Human Resource Management
  • Professional Dog Walkers Association (PDWA)
  • Pet Sitters International (PSI)

Certifications

  • Certified Public Accountant (CPA)
  • Animal Welfare and Environmental Safety Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA Security+
  • Canine CPR and Emergency Procedures Certification
  • AKC Canine Good Citizen Evaluator Certification
  • Salesforce
  • Advanced Canine Behavior Studies Certification from system
  • Adaptable GPS Planning and Route Optimization Certification
  • SHRM Certified Professional (SHRM-CP)

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