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Skills

  • Canine body language interpretation
  • Supervision
  • Pet behavior monitoring
  • Oral medication administration
  • Engagement with pet care technologies
  • Accurate record-keeping of walks and services
  • Organization
  • Multi-dog management in urban environments
  • Project organization
  • Regulatory compliance

Work Experiences

  • Achieved a customer rating of 28% for punctuality and dependability by maintaining a consistent and flexible walking schedule.
  • Kept boarding areas clean and organized to promote animal welfare.
  • Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong.
  • Every customer received excellent service, and all animals received exceptional care.
  • Achieved 28% reduction in cancellations.
  • Built strong client relationships.
  • Worked with veterinarians to diagnose issues and administer treatment as needed.
  • Conducted client consultations to evaluate pets’ exercise needs, leading to the design of custom weekly walking routes for 9 individual clients.
  • Achieved 39% reduction in cancelations by offering early-morning and late-evening walking slots for clients with busy schedules.
  • Addressed client-specific needs such as administering oral medications for 11 pets as part of the walk routine.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • When caring for multiple animals with varying temperaments, maintains order.
  • Achieved significant milestones in dog training.
  • In metric settings, conscientious about providing top-notch care to protect and serve every animal.
  • Professional Dog Walker is a conscientious and service-oriented individual who is passionate about providing excellent animal care and support.
  • Strengths in vendor management and workflow optimization backed up by Veterinary training.
  • Professional Dog Walker with 16 years of successful risk assessment and stakeholder engagement experience.
  • Accomplished at scheduling high-demand periods.
  • Accomplished at scheduling and managing high-demand periods, including holidays and weekends, with a focus on punctuality and efficiency to maximize client satisfaction.
  • Addressed pets' unique exercise requirements.

Accomplishments

  • Achieved a 4 consecutive-day streak with no safety incidents, continuously emphasizing performance guidelines and pet welfare practices.
  • Proactively verified client satisfaction using post-walk surveys, improving overall feedback scores by 50% over 6 months.
  • Led social media marketing campaigns that boosted service inquiries by 84%, solidifying the company's local presence in Austin.
  • Trained in handling special-needs pets, adapting walking routines for elderly or injured dogs requiring physical therapy.
  • Resolved product issue through consumer testing.
  • Partnered effectively with local dog trainers to offer enhanced walking programs, leading to a 34% increase in client referrals.
  • Managed the daily exercise routine for 5 dogs, ensuring personalized walks based on breed, size, and health conditions.
  • Coordinated daily exercise for up to 3 dogs simultaneously while maintaining safety and breed-specific attention during group walks.
  • Collaborated with veterinary professionals to ensure prompt communication regarding any health emergencies encountered during walks.
  • Increased repeat client bookings by 64% through personalized customer service and clear communication about pet needs.

Affiliations

  • Society of Veterinary Behavior Technicians (SVBT)
  • National Association of Professional Pet Sitters (NAPPS)
  • Project Management Institute
  • Member of Professional Animal Care Certification Council (PACCC)
  • Rescue Group Volunteer - metric
  • Association of Information Technology Professionals
  • International Positive Dog Training Association (IPDTA)
  • American Kennel Club (AKC) Canine Good Citizen Evaluator
  • Toastmasters
  • National Dog Groomers Association of America (NDGAA)

Certifications

  • Advanced Canine Behavior and Handling Certificate - Lakeside Partners
  • CompTIA Network+
  • First Aid/CPR Certified
  • Canine Enrichment Specialist Certification - process
  • Dog*tec Dog Walking Academy Certification - category
  • Walk this Way Dog Walking Certification - Vantage
  • Walk Your Dog With Love Training Certification - Meridian
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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