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Skills

  • Customer service
  • Automated tracking system implementation
  • Multi-unit operations management
  • Systems implementation
  • Workforce training
  • Mergers and acquisitions knowledge
  • Planning and coordination
  • Cross-functional communication
  • Barcode scanning software implementation
  • Insurance billing

Work Experiences

  • Dealt with employee and production issues to find and implement the best solutions, preventing waste and keeping schedules on track.
  • Created performance metrics to provide organization-wide traceability and to help achieve tactical and strategic business objectives.
  • Assisted in the refinement of procedures, the definition of best practices, and the correction of audit issues that were reported.
  • Established solid working relationships with peers, Recoup Supervisors, and Recoup Supervisors through effective communication, performance reporting and team leadership skills.
  • Coordinated and improved delivery of $17 of Asana in several months through implemented.
  • Devised a strategy for incident management, which included troubleshooting, root cause analysis, and timely resolution.
  • Incoming supplies were inspected to ensure that they met material specifications and quality standards.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Was in charge of a team of 4 engineers who were focused on continuous improvement processes.
  • Improved operational efficiencies by developing organizational filing systems for invoices, customer orders, and contract records.

Summaries

  • Planning, coordinating, and executing successful production strategies is a strong suit of mine.
  • Talented Operations Manager with 14+ years of experience in stakeholder engagement and a proven track record of success.
  • High-energy Recoup Supervisor ready to bring leadership skills and Miscellaneous knowledge gained over a 15-year career to Northwind and take on a challenging new role.
  • Motivating leader who has built and managed system teams in the past.
  • In a fast-paced environment, employee safety is a top priority.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Procedure supervisor with 7 years of management, scheduling, and supervision experience.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Self-starter who is dependable and deadline-oriented and looking to apply her experience to a new Recoup Supervisor.
  • Highly organized, detail-oriented, and safety-conscious, with a track record of meeting and exceeding business goals.

Accomplishments

  • Implemented a tracking dashboard that enabled real-time reporting and a 48% reduction in order processing lag.
  • Collaborated with cross-functional teams to redesign the recoup layout, reducing material retrieval time by 76% in Austin.
  • Introduced data analytics to identify loss trends, reducing annual write-offs by $7 through predictive issue resolution strategies.
  • Introduced real-time tracking for recoup processes, decreasing lost merchandise incidents by 47% in the Columbus warehouse.
  • Led damage mitigation efforts, reducing the frequency of item misclassification and leading to $13 in savings for Microsoft Excel inventory.
  • Successfully completed Six Sigma in warehouse operations, applying skills to boost recoup accuracy by 29% within 18 months.
  • Reduced inventory holding costs by $16 by decreasing recoup cycle times and identifying shipment recovery opportunities.
  • Partnered with Procurement department to improve return process efficiency, leading to a $17 monthly savings in recoup operations.
  • Implemented barcode scanning software, resulting in a 69% reduction in identification errors and increasing operational efficiency.
  • Implemented a recoup escalation procedure that reduced equipment downtime by 77% and improved task response efficiency.

Affiliations

  • Member, Industrial Engineering and Operations Management Society (IEOM) - Gained expertise in operational efficiency improvements.
  • Certified Professional in Supply Management (CPSM) - Specialized in first-pass success rate improvements and KPI analysis.
  • Active Member, Sustainable Materials Management Association - Specialized in diverting materials from landfills through effective recoup strategies.
  • Member, Recoup Operations Strategy Group - Participated in industry panels related to new approaches for mitigating product loss during emergencies.
  • Member, International Warehouse Logistics Association (IWLA) - Focused on industry standards for warehouse operations and supply chain management.
  • Member, International Disaster Recovery Council - Specialized in creating effective contingency plans for securing inventory during natural disasters.
  • Professional Certificate in Inventory Optimization - Completed coursework on improving logistics and minimizing operational discrepancies.
  • Active Member, National Association of Safety Professionals (NASP) - Attended comprehensive safety management programs focused on OSHA compliance.
  • Member, National Association of Inventory Services (NAIS) - Participated in roundtables on resolving inventory discrepancies and improving accuracy.
  • Certified Supply Chain Professional (CSCP), Association for Supply Chain Management (ASCM) - Expertise in optimizing supply chain efficiencies.

Certifications

  • First Aid/CPR
  • OSHA 30-Hour General Industry Certification
  • Global Logistics Associate (GLA) Certification
  • Process Improvement and Productivity (PIP) Certification
  • Supply Chain Risk Management (SCRM) Certification
  • Certified Recoup Manager
  • Association for Project Management (APM)
  • ServSafe
  • Inventory Management Certification - initiative
  • Salesforce

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